Accounting Implementation Technician

Description

Job Summary: As a Support Technician at JDREL, you will join a team dedicated to delivering the best experience to Domínio system customers, providing specialized technical support. Key Highlights: 1. Provide the best experience to Domínio system customers 2. Specialized technical support and software implementation 3. Professional development and high-quality training Join **JDREL**! For 23 years, we have been **simplifying the lives of individuals and organizations**, serving as a **model reseller** of **Thomson Reuters** products. As a **support technician**, you will join a team that delivers the **best experience to our Domínio system customers**, performing tasks such as **database analysis, development, product installation, and related activities.** Want to learn more about **JDREL** and discover the **day-to-day life of our technicians**? Watch the **videos** at the end of this page! **Responsibilities and Duties** **Your day-to-day will include:** * Delivering specialized technical support, providing high-quality solutions to customers regarding **DOMÍNIO SISTEMAS** products. * Leading Domínio software implementation, performing advanced configurations and integrating the software with each client’s specific accounting processes. * Providing technical training to internal teams and customers, ensuring correct usage of system functionalities. * Diagnosing and resolving technical issues during implementation, ensuring an uninterrupted experience for customers. * Proactivity, initiative, and solution-oriented focus. * Interest in technology and innovation within the accounting sector. * Passion for solving challenges and driving continuous improvement in the workplace. **Requirements and Qualifications** **What you need to have:** * Degree in Accounting Sciences, Information Technology, Information Systems, or related fields. * Knowledge of accounting, tax, and labor areas, with the ability to apply this knowledge to software configuration and adaptation. * Ability to proactively and effectively identify and resolve technical issues. * Aptitude for conducting training sessions and conveying technical knowledge to users with diverse profiles. * Strong technical and interpersonal communication skills, with a results- and problem-solving orientation. **What would make you stand out and catch our eye:** * Certification in ERP tools or accounting management software. * Experience implementing software would be a plus. * Knowledge of system integrations and APIs. * Experience with remote and on-site technical support. **Additional Information** **What we offer:** **Fixed remuneration**; **Working hours**: Monday to Friday, from 8:00 AM to 5:30 PM (1 hour and 30 minutes lunch break\); **Employment type**: Permanent/CLT; **Location**: Vitória/ES. **In addition to growth and extensive learning opportunities, we offer the following benefits:** **We provide a flexible benefits package valued at R$ 1\.526,00**, designed to meet diverse individual needs: **Meal allowance**: Part of our benefits package includes a subsidy for your **meals**, ensuring you have the energy needed to perform your daily tasks with full dedication; **Flexibility**: We offer flexibility to customize part of your benefits. You may choose among: **food allowance**, **transportation allowance**, **fuel allowance**, **culture allowance**, ***gympass***, **dental plan**, and **health insurance**; Beyond the benefits mentioned above, we offer a range of **initiatives aimed at supporting your physical, mental, and emotional well-being**. **Life insurance;** **SESC membership;** **Based on your self-responsibility, you have real opportunities for professional and financial growth within the company.** **About our selection process:** Our process is **simple** and **straightforward**! Each resume is reviewed, and we contact candidates whose profiles best match the position. After **registration, mapping**, and **screening**, you will have an interview with our **People Management team**, followed by an interview with the **department manager**. Is this role a match for you? **Join our team!** **To learn more about the position, visit:** https://www.jdrel.com.br/carreiras/ By applying and completing registration, you will automatically participate in our selection process. **For over 20 years**, we have been passionate about what we do and believe in the power of **technology** to transform businesses through **Thomson Reuters** enterprise solutions. Our commitment to a **culture of excellence** and **human-centered service** translates into a **98% customer satisfaction rate in support**, reflecting our dedication to delivering close, efficient service. We seek people who share our values: those who are **loyal**, embrace our mission with **respect**, are **generous** and **innovative**, while remaining **simple and objective** when solving problems. Would you like to join a company that invests in your **professional development**, offering **high-quality training** and opportunities for **career advancement**? Come with us! At JDREL, you can build a career with impact!