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Con la mirada puesta en este escenario, el área de B2C busca comprender profundamente las necesidades de nuestros clientes y transformarlas en una propuesta de valor única. ¡Encantar y fidelizar es lo que nos impulsa día a día!\n\n \n\n¡Si te apasiona la tecnología, disfrutas de un entorno dinámico y del trabajo en equipo, tu lugar está con nosotros en las tiendas Vivo!\n\n\nAquí disfrutamos atendiendo y presentamos todos los servicios de conectividad que Vivo ofrece para que las personas aprovechen al máximo la vida, mediante una experiencia encantadora.\n\n **Responsabilidades y atribuciones** \n\n **PARA DESTACAR EN ESTE PUESTO, HARÁS:**\n\n* **Recepción y Encanto \\-** Recibir con amabilidad, comprender al cliente y ofrecer soluciones personalizadas que lo encanten y fidelicen.\n* **Venta Consultiva y Digital \\-** Negociar con excelencia, presentar los servicios y beneficios de Vivo, incentivar el uso de la aplicación Meu Vivo y realizar telemercadeo activo.\n* **Organización y Eficiencia \\-** Cumplir los horarios, apoyar en recepción, seguir las normas de la Anatel y los procesos internos con responsabilidad.\n* **Soporte y Conocimiento \\-** Brindar soporte básico en tecnología y mantenerse actualizado sobre el mercado y la competencia.\n* **Desarrollo y Participación \\-** Participar en capacitaciones y contribuir con energía en campañas y proyectos.\n* **Gestión Operacional \\-** Controlar la caja y ejecutar la gestión documental con atención a los detalles.\n\n \n\n**Requisitos y calificaciones** **LO QUE NECESITAS PARA HACERLO POSIBLE:**\n\n* Educación secundaria completa: la base para comenzar tu trayectoria con nosotros.\n* Compromiso con la calidad y la ética: aquí, excelencia e integridad van de la mano.\n* ¡Amor por la gente! Si disfrutas trabajar con y para personas, este es tu lugar.\n* Pasión por encantar y fidelizar clientes: transformar cada atención en una experiencia memorable.\n* Ganas de lograrlo: energía y actitud para alcanzar grandes resultados.\n* Resiliencia: porque los desafíos forman parte del camino hacia el éxito.\n* Estar al tanto y conectado: estar al tanto de las tendencias y tecnologías.\n* Curiosidad y disciplina para aprender siempre: la evolución constante es nuestro lema.\n* Experiencia previa en atención al cliente es un diferencial que puede destacarte.\n\n \n\n**Información adicional** **Aquí en Vivo, cuidamos de quienes hacen que todo suceda: ¡tú!**\n\n* Elige tu paquete de beneficios a tu medida: VR, VA, gimnasio, farmacia, plan de salud, odontológico y mucho más.\n* ¡Teléfono nuevo + plan ilimitado con el 5G más rápido de Brasil!\n* Excelentes descuentos en los servicios Vivo (TV, internet, aplicaciones...).\n* Bono anual para reconocer tu esfuerzo.\n* Plan de pensiones privado para pensar en el futuro.\n* Apoyo para quienes tienen hijos (guardería, escuela o niñera).\n* Libertad para ser tú mismo. ¡Aquí el estilo es libre! \\#VemdeVocê\n* Día libre en tu cumpleaños.\n* ¿Quieres cambiar el mundo? Contamos con un excelente programa de voluntariado.\n* Descuentos en cursos, universidades y certificaciones.\n* ¡Crecé con nosotros en Brasil o en el extranjero! \\#VivoMinhaCarreira\n* Cuida de ti con \\#VivoBemEstar: nutrición, psicología, telemedicina y más.\n* La diversidad es nuestra esencia. ¡Todas las personas son bienvenidas aquí!\n\n \n\nSomos una empresa del Grupo Telefónica, líder en telecomunicaciones en Brasil. Trabajamos con el propósito de **Digitalizar para Acercar** a las personas, los negocios y toda la sociedad, construyendo una nación más conectada y transformando la vida de los brasileños. Buscamos ampliar la autonomía, la personalización y las opciones en tiempo real de nuestros clientes, poniéndolos al mando de su vida digital, con seguridad y confiabilidad —todo ello con la calidad que solo Vivo ofrece.\n\n \n\nPara lograrlo, lideramos un proceso de transformación digital y estamos revolucionando nuestra compañía desde dentro hacia afuera. 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