HELPDESK

Description

Job Summary: We are seeking a Helpdesk professional to provide technical support to users, register and track service tickets, and resolve hardware and software issues. Key Highlights: 1. User technical support and assistance 2. Diagnosis and resolution of hardware and software issues 3. Support for system installation and configuration Position: Helpdesk / Technical Support We are looking for a professional to work in the Helpdesk area, providing technical support to users and assisting in resolving IT-related issues. Main Responsibilities: * User technical support and assistance * Registration and tracking of service tickets * Diagnosis and resolution of hardware and software issues * Support for system installation and configuration Job Details: * Salary: To be negotiated * Work Location: East Zone – Vila Matilde * Working Hours: Monday to Friday, from 08:00 to 17:48 Requirements and Competencies: * Knowledge of operating systems (Windows, macOS, and/or Linux) * Familiarity with networking, cybersecurity, and common applications * Analytical and problem-solving skills * Strong verbal and written communication skills * Team-oriented mindset and customer focus * Ability to work under pressure and manage priorities * Degree in Information Technology or related field (preferred) * Prior experience in technical support roles If you are interested and your profile matches, please send your resume or contact us for further information. E\-mail: daniele.lisboa@grupoviggo.com.br Contact: 11 92097\-3398 We look forward to your reply! Best regards, Daniele Lisboa Viggo Negócios Minimum Education Level: Bachelor's Degree