Project Analyst

Description

Department Operations LevelExperienced (Individual Contributor) LocationSão Paulo The Operation teams at Shopee covers the operational end\-to\-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. **About the Team:** About Shô At Shô, we believe every member of our team is fundamental to our success, and that diversity of perspectives and experiences is essential to driving our business forward and accelerating our purpose of changing the world for the better. Joining our team is an opportunity to grow within a highly agile culture. If you love taking on major responsibilities and doing what has never been done before, Shô is the place for you. Here, you will face significant challenges, collaborate with a diverse team, and contribute to the future of e\-commerce in Brazil—creating positive impact in the lives of millions of people. Work Model We adopt a hybrid work model for administrative positions based in our offices. ( **Job Description:** Mission The Project Analyst will lead cross-functional projects and operational initiatives related to governance, optimization, and scalability of Shopee’s product catalog in Argentina and Mexico. This role will primarily focus on coordinating recurring and ad\-hoc projects involving multiple stakeholders—including Operations, Product, Compliance, Customer Service, Technology, and regional teams—to ensure alignment, execution, and continuous process improvement. This position sits at the intersection of Compliance, Operations, and Growth, requiring strong project management skills, analytical judgment, and execution capability to translate business needs into scalable, measurable\-impact operational solutions. The professional will act as a key driver of catalog quality and operational performance, leading initiatives related to policy implementation, process optimization, tool enhancements, automation opportunities, and governance routines across the Listings ecosystem. Your Day\-to\-Day Responsibilities * Lead recurring and ad\-hoc projects related to Listings governance, Compliance, operational optimization, and listing performance in Argentina and Mexico * Coordinate initiatives across Operations, Product, Legal, Customer Support, Commercial, and regional teams to ensure alignment and execution * Support the rollout of new tools, features, policies, and operational processes across the Listings operation * Identify and drive process improvement and automation opportunities to increase scalability, productivity, and quality * Monitor and analyze KPIs related to catalog quality, Compliance, productivity, and operational performance * Design and optimize workflows, governance routines, and operational tracking processes * Serve as a key liaison between business and operational teams, ensuring visibility, prioritization, and progress tracking of key initiatives **Requirements:** What You Need to Take on This Challenge* Bachelor’s degree in Engineering, Business Administration, or related fields * Advanced proficiency in Microsoft Office and Excel * SQL knowledge is a plus * Advanced/Fluent English * Spanish is a plus Benefits Comprehensive medical and dental insurance, extended to dependents; group life insurance; Partnership with Gympass and TotalPass; Flexible meal/food allowance; Transportation allowance, mobility allowance, or on\-site parking; Flexible benefits program; Zenklub and Conexa mental health support; Pet care assistance; Exclusive benefits for employees with children; Discretionary annual bonus tied to performance. (Include only for corporate roles and/or adjust to SPX) Inclusive Pharmacy Assistance for employees with disabilities Inclusive Development Assistance for children with disabilities Diversity and Inclusion We value diverse talent and actively encourage applications from people of all backgrounds, without distinction based on race, gender, sexual orientation, disability, age, or any other characteristic. We continuously work to foster an inclusive, welcoming environment through initiatives and affinity groups that strengthen an increasingly inclusive culture. We want to be the place where you can be your authentic self, grow autonomously, and help shape the future alongside us. It is precisely this plurality that enables us to generate impact and build the future of e\-commerce in Brazil. WHAT MAKES YOU UNIQUE MAKES US BETTER AND OUR IMPACT LEAVES A MARK! N\-A40