Junior Technical Support Analyst (Remote)

Description

Job Summary: Professional to act as an LMS Cornerstone platform specialist, providing technical support to customers and participating in Corporate Education projects. Key Highlights: 1. Acting as an LMS Cornerstone platform specialist 2. Working on large Corporate Education projects 3. Growth prospects and career development **Sioux**, in partnership with **Impulse**, is seeking a professional to become an expert in the Cornerstone LMS platforms (www.cornerstoneondemand.com/br), joining our Customer Technical Support team. **Cornerstone** is a global leader focused on human development, information technology, and related fields. **Responsibilities:** * Handling support tickets via ticketing/web support platform; * Participating in client meetings to understand requirements/issues and propose solutions; * Conducting system tests across various scenarios; * Performing platform configuration tasks; * Creating reports on demand within the platforms; * Managing the entire lifecycle of synchronous/async training programs. Requirements: * Experience providing technical support for web-based systems; * Experience in customer service (primarily via systems such as Movidesk, Zendesk, and others); * Excellent Portuguese communication skills (ability to clearly and concisely explain complex procedures, both verbally and in writing); * Intermediate English proficiency for reading and writing (not mandatory, but preferred); * Ability to learn and configure systems using English-language documentation; * Strong analytical and problem-solving skills for SaaS/Cloud software; * Proficiency in Excel (formulas, VLOOKUP, Pivot Tables, etc.); * Good organizational skills, ability to prioritize, and proactivity. **Preferred Qualifications:** * Experience with LMS platforms. **What You Can Expect from This Experience:** * Remote work with the possibility of two in-person meetings per month; * Working on large Corporate Education projects for major Brazilian companies; * A highly dynamic day-to-day environment; * Collaboration with international partners; * Growth prospects within the company/career development; * Working with the world’s leading customer support platform in Brazil and LATAM; * Impulse will provide the necessary Cornerstone platform training. Benefits Meal/Voucher allowance: you decide how to use it!; * ️ Medical and dental insurance: it's important to take care of yourself and stay healthy.; Home office allowance: to invest in your home office setup while working remotely.; Birthday day off.; ‍ Remote work with the possibility of two in-person meetings per month; Reside in São Paulo city and/or Greater São Paulo (ABC Paulista).