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Are you ready to join us on this journey?\n\n \n\n \n\n**Responsibilities and duties** **What we’re looking for?**\n\n \n\nA proactive, committed individual with strong interpersonal skills to join our Technical Support team.\n\n **Your typical day**\n\n \n\n* Handle customer requests and incidents, resolving them according to technical procedures and agreed-upon deadlines.\n* Provide Technical Support to customers regarding resolution of low- and medium-complexity incidents.\n* Create and maintain up-to-date technical procedures and knowledge base articles.\n* Collaborate with other support tiers to identify correct solutions.\n* Interact with customers at all hierarchical levels.\n* Support end users by assisting and resolving their questions related to support/infrastructure/systems.\n\n **Activities**\n\n \n\n* Work alongside the Operations and Support team;\n* Create, update, and document procedures and best practices, always aiming for continuous improvement;\n* Share knowledge acquired from trainings / conferences / workshops / research / projects with the rest of the team;\n* Guide users on current processes, policies, and procedures;\n* Investigate, diagnose, and test solutions before contacting the requester;\n\n \n\n**Requirements and qualifications** **Required technical knowledge:**\n\n \n\n* Technical support for regular and VIP users, both onsite and remote;\n* Desktop, notebook, and mobile device configuration;\n* Hardware knowledge for preventive maintenance;\n* Windows 10/11 expertise;\n* Knowledge of Active Directory, DNS, DHCP, file server, print server;\n* Knowledge of routers, switches, WiFi;\n* Antivirus tool knowledge;\n* Google Workspace (G Suite) tools knowledge;\n* User support, desktop configuration, Outlook, Exchange, application installation, hardware, printers, etc.;\n* Experience operating within ITSM environments with defined SLAs;\n* Remote support (AnyDesk, TeamViewer);\n* Experience operating within support centers governed by metrics/indicators such as: SLA, SLO, FCR, TMA, TME, Abandonment Rate, Satisfaction.\n\n **Requirements:**\n\n \n\n* Strong written and verbal communication skills; resilience, dynamism, proactivity, and ability to work under pressure;\n* Basic IT Governance knowledge (ITIL);\n* Experience with ITSM ticketing tools (ServiceNow is a **plus**);\n* Good teamwork and interpersonal skills;\n* Availability to work overtime;\n* Intermediate English (reading and writing);\n* This is not a remote position;\n\n **Education:**\n\n \n\n* Bachelor’s degree in Information Technology or currently pursuing one;\n\n **Working hours:**\n\n \n\n* Monday to Friday \\- 08:00 to 17:00\n* Location: Liberdade \\- São Paulo \\- SP\n* 100% Onsite work model\n\n **NOTE:** Hey! If you don’t meet all the job requirements, we still invite you to apply! We’ll carefully review your profile considering all your qualifications.\n\n\n\n \n\n \n\n**Additional information** **What you’ll find here:**\n\n \n\n* An environment conducive to **learning** and **professional growth**\n* **Performance evaluations** and **feedback**, aimed at the continuous development of our people\n* **Meal and/or food allowance**, for grocery shopping and meals\n* **Medical and dental insurance**, so you and your family can stay healthy\n* **Pharmacy partnership**, offering discounts on medications\n* **Childcare assistance**, according to current policy\n* **Gym membership partnership**, encouraging you to exercise\n* **SESC partnership**, providing varied cultural and leisure activities\n* **Partnerships for your studies**, including language, technology, and online course platforms\n* **Payroll-deductible loans**, with attractive rates \\+ financial education program\n* **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more\n* **Employee referral program**, with opportunities for rewards and bonuses\n* **Group life insurance**\n\n \n\nHere, stories are never in short supply!\n\n\nSo, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, falling in love with what we do, checking out our open positions, and becoming part of this ever-growing team?","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1768775393099","seoName":"10631388-analyst-of-technical-support-full","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santa-isabel/cate-network-sys-admin/10631388-analyst-of-technical-support-full-6512325031680312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"11aa00dc-8030-44b1-ac6f-1e991a63aa90","sid":"8d0a069e-db69-4141-a9be-2170f620ce14"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1768775393099,"categoryName":"Networks & Systems Administration","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6512325026521712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Infrastructure Analyst PL","content":"### **Responsibilities:**\n\n\n* Providing technical support and assistance to users\n* Analyzing, diagnosing, and resolving network incidents\n* Active Directory administration\n* Firewall administration (Sophos XG 310)\n* Participation in network projects and architecture\n* Handling incidents and service tickets with vendors and telecom providers\n* UniFi controller administration (corporate Wi-Fi)\n* Kaspersky Endpoint support\n* Digital certificate management\n* Supporting internal teams in process optimization\n \n\n\n### **Requirements:**\n\n\n* Completed bachelor's degree in IT, Networking, Information Systems, or related fields\n* Minimum of 3 years of experience in networking\n* Solid knowledge of Routing & Switching (BGP, OSPF, HSRP, STP, LACP, among others)\n* Experience in network security (Firewalls, ACLs, IPSEC VPN, VRF)\n* Hands-on experience with LAN, WAN, and WLAN networks\n* Experience with VPN, MPLS, internet links, and branch interconnection\n* Experience in corporate Wi-Fi infrastructure\n* Experience in network monitoring and troubleshooting\n* Knowledge of IP telephony / VoIP\n \n\n\n### **Advantages:**\n\n\n* Knowledge of Information Security or Cybersecurity\n* Experience with Azure or AWS\n* Hands-on experience with pfSense\n \n\n\n### **Benefits:**\n\n\n* Meal Allowance or Food Voucher\n* Transportation Voucher\n* Birthday Day Off\n* Health Insurance\n* Dental Insurance\n* Childcare Assistance","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1768775392696","seoName":"Analista+de+Infraestrutura+PL","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santa-isabel/cate-network-sys-admin/analista%2Bde%2Binfraestrutura%2Bpl-6512325026521712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"11ffd3f3-e8fd-43af-a3fa-ef67b11e3a35","sid":"8d0a069e-db69-4141-a9be-2170f620ce14"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1768775392696,"categoryName":"Networks & Systems Administration","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6512325024896212","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Infrastructure Analyst | FinOps","content":"**About Us**\n\n\nXP Inc. is one of Brazil’s largest independent financial institutions, owner of the XP, Rico, Clear, XP Educação, InfoMoney, and other brands. With over 4.6 million active clients and assets under custody exceeding R$ 1.1 trillion, for 24 years it has been transforming the financial market to improve people’s lives.\n\n\n\nGuided by a distinctive culture centered on four core values — **Big Dreams, Entrepreneurial Spirit, Customer Focus, and Open Mind** — XP Inc. is constantly seeking top talent with the ambition to achieve the impossible.\n\n \n\n\n**About the Opportunity**\n------------------------\n\n\n\nThis opportunity is within the FinOps area, whose mission is to optimize financial costs related to technological operations, ensuring efficiency and sustainability of investments in cloud and infrastructure. This is a team passionate about financial data analysis, process automation, and collaboration between technology and finance teams. You’ll thrive here if you enjoy working with numbers, technology, and continuous improvement processes.\n\n\n\nLearn more about our day-to-day on Instagram and LinkedIn.\n\n\n\nCheck out our reviews on Glassdoor.\n\n\n\n**What We’re Looking For**\n--------------------\n\n\n**Essential Requirements:**\n\n\n\n* Experience in financial management or cost analysis within technology environments, preferably cloud-based (Azure, AWS, GCP).\n* Knowledge of FinOps tools and/or cloud cost management platforms.\n* Analytical ability to interpret financial data and propose improvements.\n* Strong communication skills to collaborate effectively with multidisciplinary teams.\n* Degree in Information Technology or related fields.\n\n\n**Nice-to-Have:**\n\n\n\n* FinOps Foundation, Azure, AWS, or GCP certification, or related courses.\n* Experience automating financial processes using scripts or BI tools.\n* Experience with FinOps tools.\n* Experience in digital transformation and cost optimization projects.\n\n\n **Challenges and Impact**\n----------------------\n\n\n\n* Monitor and analyze cloud infrastructure costs, identifying opportunities for optimization and expense reduction.\n* Develop and implement processes and tools to automate financial control of technological operations.\n* Collaborate with technology teams to plan and manage budgets, ensuring alignment between usage and cost.\n* Prepare managerial reports and dashboards to track financial KPIs.\n* Support defining policies and best practices for cloud cost governance.\n\n\n* **Process Steps**\n\n\n\n* **Initial screening**: Resume review to assess alignment with qualifications and job requirements.\n\n\n* **General assessments**: Cultural fit evaluation via the Mindsight test and logical reasoning assessment via Predictive Index.\n\n\n* **Recruitment team interview**: Discussion regarding expectations for the role and professional goals.\n\n\n* **Technical assessment**: Interview focused on specific skills required for the position.\n\n\n* **Leadership/stakeholder interview**: A conversation to discuss your vision and how you can contribute to the team and company.\n\n\n* **Offer**: Presentation of the employment proposal, including compensation and benefits details.\n \n\n\n**Benefits:**\n\n\n\nHealth and Well-being:\n\n\n* Comprehensive health insurance with no co-payment (including coverage for dependents)\n* Dental insurance\n* Wellhub (Gympass)\n* Zenklub\n* Life insurance\n* iFood Benefits (flexible VA and VR)\n* Transportation allowance\n* New Value (benefits club)\n* Parental leave: 6-month maternity leave and 20-day paternity leave\n* Childcare allowance\n\n\nFinancial Life\n\n\n* Exclusive investment funds\n* Investment advisory services\n* XP Visa Infinite credit card with no annual fee\n* Credit solutions (payroll-deductible loans, home equity loans, real estate CCBs, etc.)\n\n\n**Flexible In-Office Work Model**\n\n\n\nOur work model varies by role — fully in-office for business-facing functions and more flexible for other teams.\n\n \n\nWe follow a model with higher in-office frequency, always guided by flexibility and autonomy, aligned with the responsibility fostered by our entrepreneurial culture.\n\n\n\nAt XP Inc., we value face-to-face interactions and believe the office serves as a tool to strengthen workplace relationships.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1768775392569","seoName":"infrastructure-analyst-finops","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santa-isabel/cate-network-sys-admin/infrastructure-analyst-finops-6512325024896212/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"d537ca12-d528-4d99-991c-3d7c7f399531","sid":"8d0a069e-db69-4141-a9be-2170f620ce14"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1768775392569,"categoryName":"Networks & Systems Administration","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6510281069721812","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Mid-Level Infrastructure Analyst | On-site | São Paulo/SP","content":"We are looking for a **Mid-Level Infrastructure Analyst**. This professional will be responsible for supporting and managing complex on-premises and cloud (Azure) infrastructure environments, with a focus on servers, networks, security, virtualization, and operating systems.\n\n\n\nIf you have an analytical profile, focus on resolving critical incidents, and strong technical expertise in hybrid infrastructure, this opportunity is ideal for your next career step.\n\n\n**Responsibilities**\n\n\n* Provide technical support in hybrid environments (on-premises and cloud), focusing on infrastructure, networks, security, physical and virtual servers, storage, and Azure;\n* Administer Microsoft Azure cloud environments (IaaS/PaaS), including provisioning, access control, virtual networks, virtual machines, and security policies;\n* Perform advanced troubleshooting, identifying root causes and implementing both workaround and permanent solutions for critical incidents;\n* Operate virtualization platforms (VMware and Nutanix) and operating systems Windows Server and Linux;\n* Configure and administer services such as Active Directory, DNS, DHCP, ADFS, File Server, VPN, security policies, and network permissions;\n* Monitor infrastructure, apply updates, patches, and continuous improvements;\n* Provide technical support for modernization, migration, or integration projects involving cloud-based services;\n* Document technical procedures and ensure compliance with security policies and regulatory requirements.\n\n\n**Requirements**\n\n\n* Completed bachelor’s degree in Information Technology or related fields;\n* Proven experience in Level 3 support and administration of hybrid environments;\n* Advanced knowledge of:\n\t+ Microsoft Azure: resource, network, identity, and policy administration\n\t+ Windows Server and Linux\n\t+ LAN/WAN networks and equipment (switches, routers, firewalls)\n\t+ Virtualization (VMware, Nutanix)\n\t+ Active Directory, DNS, DHCP, RADIUS, ADFS\n\t+ Storage management, backup, and monitoring\n\n**Preferred Qualifications**\n\n\n* Additional certifications: ITIL, VMware VCP, Nutanix NCA/NCP, CompTIA Network+/Security+\n* Experience with automation (PowerShell, Azure CLI, Terraform)\n* Experience with AIOps tools, observability, and critical incident management\n* Active Microsoft AZ-104 (Azure Administrator Associate) certification;","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1768615708571","seoName":"analyst-of-infrastructure-senior-in-person-sao-paulo-sp","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santa-isabel/cate-network-sys-admin/analyst-of-infrastructure-senior-in-person-sao-paulo-sp-6510281069721812/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"8b812810-e8df-4e66-8b99-f8e5213b7c75","sid":"8d0a069e-db69-4141-a9be-2170f620ce14"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1768615708571,"categoryName":"Networks & Systems Administration","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6509474015923412","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Junior Support Analyst","content":"We are **Tecsidel do Brasil**, a leading company in technological solutions for toll systems. We are pioneers in implementing the most modern vehicle control and toll collection systems, present worldwide.\n\nWe are looking for a **Junior Support Analyst** to join our Information Technology team, providing basic technical support to users and ensuring the proper functioning of systems and user satisfaction.\n\n**Responsibilities and duties**\n\n**Your day-to-day at Tecsidel:**\n\n* Provide technical support to users via phone, e-mail, or chat, resolving issues related to hardware, software, and network;\n* Create, register, and update support tickets in the support management system, ensuring proper tracking of requests;\n* Perform basic diagnostics of failures in systems and equipment, executing simple repairs or suggesting alternative solutions;\n* Escalate more complex tickets to higher-level support (Intermediate or Senior), when necessary;\n* Assist users with questions regarding software and equipment usage, advising on best practices;\n* Monitor ticket resolution until completion, ensuring user satisfaction;\n* Maintain updated records of recurring solutions and operational procedures;\n* Support the installation, configuration, and basic maintenance of equipment and software;\n* Assist in performing backup and restoration processes, according to internal policies.\n\n**Requirements and qualifications**\n\n**To take on this challenge, you must have:**\n\n* Currently enrolled in or graduated from a bachelor’s degree program in Information Technology, Systems Analysis and Development, Computer Networks, or related fields;\n* Basic knowledge of hardware, software, and operating system support;\n* Familiarity with networks and IT infrastructure;\n* Strong communication skills and user-facing service aptitude;\n* Organization, proactivity, and interest in continuous learning;\n* Ability to handle multiple demands and prioritize tickets.\n\n**Additional information**\n\n**What we offer:**\n\n* **Salary**: To be agreed upon;\n* **Benefits**: Transportation Allowance, Meal Voucher (R$ 800.00), Health Insurance (50%), Dental Insurance (Porto Seguro), Life Insurance, Childcare Assistance, Day-off, TotalPass, and partnership with Sesc;\n* **Work Model**: Remote;\n* **Working Hours**: Monday to Friday, business hours;\n* **Location**: South Zone of São Paulo, near São Judas metro station.\n\nJob Type: Full-time, CLT permanent contract\n\nPay: R$2,352.00 – R$2,500.00 per month\n\nBenefits:\n\n* Health insurance\n* Dental insurance\n* Childcare assistance\n* Company mobile phone\n* Profit sharing\n* Life insurance\n* Remote work\n* Food allowance\n* Meal voucher\n* Transportation allowance\n\nSelection question(s):\n\n* Have you previously worked or are you currently working in technical support (help desk, service desk, or user support)?\n* When you cannot immediately resolve an issue, what is your typical approach?\n* How do you organize your support tasks when receiving multiple tickets simultaneously?\n* Describe an example where you had to assist a dissatisfied or technically challenged user. How did you handle the situation?\n\nWork location: Hybrid remote work for São Paulo, SP","price":"R$2,352-2,500/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1768552657494","seoName":"junior-support-analyst","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santa-isabel/cate-network-sys-admin/junior-support-analyst-6509474015923412/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"6e32388a-8ae7-49f8-addc-360aa03a2bab","sid":"8d0a069e-db69-4141-a9be-2170f620ce14"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1768552657494,"categoryName":"Networks & Systems Administration","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6509142083801912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Microsoft Infrastructure Analyst – Mid-Level","content":"# Position Description\n\nWe are seeking a Microsoft Infrastructure Analyst – Mid-Level to support Microsoft environments for multiple clients, ensuring availability, security, compliance, and documentation of the environments.\n\nThe professional will be responsible for Windows Server and Microsoft 365 administration, applying patches, executing GMUDs, handling incidents, and technical documentation (runbooks, inventory, and processes).\n\n# Key Responsibilities\n\n* Support Windows Server environments (on-premises and cloud)\n\n\n* Administration and support for Microsoft 365\n\n\n* Manage and maintain services including:\n\n\n* Active Directory (AD DS)\n\n\n* DNS, DHCP, GPO\n\n\n* File Server and Print Server\n\n\n* Apply security patches and updates (Windows Update / WSUS / Azure Update Manager)\n\n\n* Plan, execute, and document GMUDs\n\n\n* Handle incidents, problems, and requests (N2/N3)\n\n\n\nDocument:\n\n* Server and service inventory\n\n\n* Environment diagrams\n\n\n* Procedures and runbooks\n\n\n* Support audits and security best practices\n\n\n* Interact with clients, vendors, and internal teams\n\n\n* Support continuous environment improvement projects\n\n\n\n# Technical Requirements (Mandatory)\n\n* Windows Server\n\n\n* Administration of Windows Server 2016/2019/2022\n\n\n* Active Directory:\n\n\n* User and group creation and administration\n\n\n* GPOs\n\n\n* Permission delegation\n\n\n\nServices:\n* DNS, DHCP, NPS\n\n\n* File Server (NTFS, shares)\n\n\n* Basic hardening and security concepts\n\n\n* Microsoft 365\n\n\n\nAdministration of:\n* Exchange Online\n\n\n* Azure AD / Entra ID\n\n\n* Microsoft Teams\n\n\n* OneDrive and SharePoint Online\n\n\n* User, license, and group management\n\n\n* Basic understanding of MFA, Conditional Access, and fundamental security\n\n\n* Operations & Support\n\n\n\nExperience with:\n* Patch application\n\n\n* Change management (GMUD)\n\n\n* Incident analysis\n\n\n* ITIL knowledge (Incident, Problem, and Change)\n\n\n* Clear and organized technical documentation\n\n\n* Tools and Environments\n\n\n* Experience in multi-client environments\n\n\n* Use of monitoring tools (e.g., Zabbix, PRTG, SCOM – desirable)\n\n\n\nVirtualization concepts:\n* Hyper-V and/or VMware\n\n\n* Cloud concepts (Azure – desirable)\n\n\n\n# Differentiators (Desirable)\n\nExperience with:\n* Azure (VMs, Backup, Monitor)\n\n\n* Intune / MDM\n\n\n* WSUS or Azure Update Manager\n\n\n\nKnowledge of:\n* PowerShell (basic automation)\n\n\n* Enterprise backup solutions (Veeam, Azure Backup, etc.)\n\n\n* Experience in regulated environments (ISO 27001, LGPD, audits)\n\n\n\nMicrosoft certifications (not mandatory):\n* AZ-104\n\n\n* MS-102\n\n\n* Windows Server Hybrid Administrator\n\n\n\n# Behavioral Competencies\n* Organization and attention to detail\n\n\n* Strong written and verbal communication skills\n\n\n* Ability to manage multiple clients\n\n\n* Sense of priority and accountability\n\n\n* Professional demeanor and quality focus\n\n\n* Proactivity and continuous improvement mindset\n\n\n\n# What We Expect in Documentation\n* Updated environment inventory\n\n\n* Operational procedures (runbooks)\n\n\n* GMUD records\n\n\n* Evidence of changes and patches\n\n\n* Simple architecture diagrams","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1768526725297","seoName":"microsoft-infrastructure-analyst-mid-level","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santa-isabel/cate-network-sys-admin/microsoft-infrastructure-analyst-mid-level-6509142083801912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"40143856-9942-4ebb-8755-b8a1b1ef2dbd","sid":"8d0a069e-db69-4141-a9be-2170f620ce14"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1768526725297,"categoryName":"Networks & Systems Administration","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6507656509529912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"FULL SUPPORT ANALYST - ON-SITE","content":"**FULL SUPPORT ANALYST \\- ON-SITE \\- SÃO PAULO**\n\n \n\n\n**Description**\n\n\n\nSecond-level technical support role, responsible for on-site handling of complex incidents, VIP support, incident analysis, full equipment maintenance, and participation in infrastructure projects.\n\n\n**Responsibilities**\n\n\n* Handle and resolve medium-to-high complexity incidents (software, network, and hardware).\n* Advanced support for Windows and macOS (user profiles, permissions, Active Directory, folders, policies).\n* Prepare devices with corporate images, driver packs, and encryption (BitLocker/FileVault).\n* Full Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint).\n* Support for corporate printers (network, print queues, mapping, drivers, scanners).\n* Provide support to VIP users, ensuring speed, confidentiality, and excellence.\n* Full maintenance: component replacement, testing, hardware diagnostics.\n* Local network configuration and troubleshooting (Wi\\-Fi, VLAN, VPN, proxy, DHCP, DNS).\n* Videoconferencing support (Teams Rooms, Zoom Rooms, Logitech, Poly).\n* Remote access, management, and troubleshooting via Intune, SCCM, or JAMF (Mac).\n* Technical support for corporate mobile devices (MDM, email, apps).\n* Triage and prioritization of tickets based on SLA, impact, and criticality.\n* Execution of preventive routines and inventory updates.\n* Documentation of procedures and records in the knowledge base.\n* Support IT projects, migrations, rollouts, and large-scale updates.\n* Availability to travel to the Paulista and Alphaville regions\n \n\n\n**Requirements**\n\n\n* Strong experience with Windows 10/11 and macOS.\n* Experience supporting Microsoft 365 (basic admin knowledge is a plus).\n* Knowledge of Active Directory, Group Policy Objects (GPO), permissions, and drive mapping.\n* Experience with MDM tools: Intune, SCCM, JAMF (Mac).\n* Knowledge of corporate printer support and related software.\n* Experience in on-site and field support.\n* Solid understanding of fundamental networking concepts: TCP/IP, VPN, VLAN, DHCP, DNS.\n* Familiarity with ITIL and SLA-based operations.\n\n**Soft Skills** \n\n* Customer focus;\n* Verbal and written negotiation and communication;\n* Strong interpersonal skills;\n* Effective argumentation;\n* Creativity;\n* Initiative and proactivity;\n* Logical reasoning;\n* Ability to work collaboratively in teams;\n* Ability to work under pressure;\n\n \n\nPreferred Qualifications\n\nValid driver's license (categories A, B, or AB)\n\n\n\nPersonal vehicle available for travel when necessary, with reimbursement (not mandatory).","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1768410664806","seoName":"analista-de-suporte-pleno-presencial","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santa-isabel/cate-network-sys-admin/analista-de-suporte-pleno-presencial-6507656509529912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"8143a977-8bd8-4e9e-a64e-df4dfcbe9e0d","sid":"8d0a069e-db69-4141-a9be-2170f620ce14"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1768410664806,"categoryName":"Networks & Systems Administration","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6507656507891312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"SENIOR SUPPORT ANALYST","content":"**About the position**\n\nMore than just a law firm, we are a team of lawyers committed to providing high-level, specialized legal advisory services, with offices in São Paulo, Rio de Janeiro, Curitiba, Belo Horizonte, Brasília and Madrid, operating across more than ten areas of law and in the most diverse sectors of the economy.\n\n\nFor over 30 years, we have delivered legal services with exceptional technical proficiency, agility and commitment to results—always guided by ethics and respect. We work as a team, value collaboration and the sharing of ideas, and strive for an environment that fosters the well-being and professional fulfillment of our employees. Additionally, we engage in socio-environmental initiatives across multiple dimensions, with an emphasis on sustainable development.\n\n\nWe value a diverse, equitable and inclusive workplace where everyone can grow together, always open to equal opportunity regardless of gender, disability, sexual orientation, ethnicity or any other form of diversity.\n\n \n\n\n\n**Responsibilities and duties**\n\n\nWe are seeking a Support Analyst to join our Support team at our São Paulo office.\n\n\nIn this role, you will:\n\n\n* Provide Level 1 and Level 2 technical support to employees, resolving issues related to hardware, software and networks;\n* Conduct training sessions and provide guidance to users on the proper use of systems and equipment;\n* Document procedures, policies and adopted technical solutions;\n* Open and monitor service tickets with vendors, ensuring timely resolution according to agreed service level agreements (SLAs);\n* Negotiate with vendors, managing quotations, contracts and procurement of products and services;\n* Manage the IT materials and supplies procurement process—from requisition through receipt;\n* Maintain hardware and software inventory control, ensuring updates, licensing and compliance;\n* Perform preventive and corrective maintenance on IT equipment;\n* Administer the company’s IT infrastructure, including servers, networks and communication devices.\n\n \n\n**Requirements and qualifications**\n\n\n* Bachelor’s degree in Information Technology, Computer Science or related fields;\n* Experience in technical support;\n* Proficiency in networking, operating systems (Windows and Linux), Microsoft 365, hardware and software;\n* Experience with ticketing and support management tools;\n* Ability to perform administrative tasks such as inventory control, procurement management and vendor communication;\n* Strong verbal and written communication skills;\n* Advanced knowledge of Microsoft Office, Teams and Outlook;\n* Preferred qualifications: IT certifications (ITIL, CompTIA, Microsoft) and/or postgraduate studies in the field.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1768410664678","seoName":"ANALISTA+DE+SUPORTE+S%C3%8ANIOR","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santa-isabel/cate-network-sys-admin/analista%2Bde%2Bsuporte%2Bs%25c3%258anior-6507656507891312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"1a84aaf7-b29b-4967-97b1-4c951828d0a2","sid":"8d0a069e-db69-4141-a9be-2170f620ce14"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1768410664678,"categoryName":"Networks & Systems Administration","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Centervale Shopping Avenida Deputado Benedito Matarazzo Jardim Oswaldo Cruz, - San Marino, São José dos Campos - SP, 12230-002, Brazil","infoId":"6505653832704212","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Infrastructure | Senior NOC Analyst","content":"**The mission**\n\n\n\nProvide solutions for information architectures, systems, and infrastructure aligned with organizational processes to achieve institutional objectives, ensuring appropriate levels of cost, quality, and schedule. Specify, develop, and maintain software systems using project management technologies and practices, aiming for organization, productivity, and quality.\n\n \n\n\n\n**Your challenge will be**\n\n\n* Work with observability tools: **Zabbix**, **Grafana**, and **Datadog**, among others.\n* Perform analysis and troubleshooting on: Kubernetes, networks, and operating systems (Windows and Linux).\n* Develop and implement scripts and automation and monitoring solutions using languages such as Shellscript, JavaScript, SQL Server, among others.\n* Work in Cloud Computing environments (**Azure**, **AWS**) and related tools (**CloudWatch**, **Prometheus**).\n* Responsible for managing escalations through an escalation list and coordinating meetings of responsible parties in war rooms to resolve critical issues.\n* Complete incident post-mortems, document them, and present the results.\n\n \n\n\n\n**Above all, you must identify with our purpose: valuing people so each one can build their own story.**\n\n\n**In addition, it is desirable that you have**\n\n* Over 2 years’ experience in the described area;\n* **Technical Knowledge:** Zabbix, Grafana, Datadog, Cloud Computing, Kubernetes, Shellscript, JavaScript, SQL Server language, Computer Networks, and Operating Systems;\n* Completed Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or related fields;\n* Basic/Intermediate Technical English.\n\n \n\n**It will be a plus:**\n\n\n\nCertifications in Zabbix, Datadog, or similar monitoring solutions.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1768254205680","seoName":"infrastructure-analyst-of-noc-senior","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santa-isabel/cate-network-sys-admin/infrastructure-analyst-of-noc-senior-6505653832704212/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"0dfa4244-577d-4ddf-9804-a89ff8239ad5","sid":"8d0a069e-db69-4141-a9be-2170f620ce14"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São José dos Campos,São Paulo","unit":null}]},"addDate":1768254205680,"categoryName":"Networks & Systems Administration","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6505653824717112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"FULL TECHNICAL SUPPORT ANALYST","content":"We are **Quality Digital**! Learn more about us:\n\n* **A phrase that defines us** \\- We are IT solutions experts and passionate about innovation!\n* **To infinity and beyond** \\- We are *\\#borderless*. Our team is spread across Brazil and the world.\n* **Our culture** \\- Even though we’re apart, we’re together. We hold ceremonies to stay closer, share knowledge, and keep up with our company’s latest news!\n* **We are diverse** \\- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **there’s room here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability.\n* **Our goal** \\- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us?\n\n \n\n \n\n**Responsibilities and duties** **What are we looking for?**\n\nAn organized and attentive person.\n\n **Your day-to-day will include**\n\n* Providing user support via phone, remote, or in-person assistance, as well as logging incidents to enable analysis and resolution of service requests, escalating them to resolver teams when necessary;\n* Handling requests related to operating systems, software, hardware, networks, Microsoft Office suite, databases, printers and peripherals, as well as technical requests regarding services, security, and products;\n* Delivering technical support ensuring high availability and performance of our clients’ platforms, and, when required, guiding and training users;\n* Performing requirements analysis, development, testing, acceptance testing, and deployment related to infrastructure;\n* Conducting directory mapping, configuring POP/Exchange email, Lotus Notes, setting up user profiles, installing VPN, Active Directory, and IP configuration;\n\nPerforming requirements analysis, development, testing, acceptance testing, and deployment related to infrastructure; \n* \n\n \n\n \n\n**Requirements and qualifications** **Knowledge of:**\n\n* Windows;\n* Active Directory;\n* Terminal Server;\n* Computer Networks;\n* Basic Information Security concepts.\n\n **Nice-to-have**\n\n* ITIL certification;\n* Microsoft Office 365.\n\n **Working hours**\n\n* ****9:00 AM to 6:00 PM (MON \\- FRI)\n* Address: Água Branca \\- São Paulo/SP\n\n **NOTE:** Hey! If you don’t meet all the job requirements, we still invite you to apply — okay? We’ll carefully review your profile considering all your qualifications.\n\n\n\n \n\n \n\n**Additional information** **What you’ll find here:**\n\n \n\n* A conducive environment for **learning** and **professional growth**\n* **Performance evaluations** and **feedback**, aimed at continuous development of our people\n* **Meal allowance and/or food voucher**, for grocery shopping and meals\n* **Medical and dental insurance**, so you and your family can maintain good health\n* **Pharmacy partnership**, offering discounts on medications\n* **Childcare allowance**, according to current policy\n* **Gym membership program**, to encourage physical activity\n* **SESC partnership**, offering diverse cultural and leisure activities\n* **Partnerships for your studies**, including languages, technology, and online learning platforms\n* **Payroll-deductible loan** with attractive rates + financial education program\n* **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more\n* **Employee referral program**, with opportunities for rewards and bonuses\n* **Group life insurance**\n\n \n\nHere, there’s no shortage of stories to tell!\n\n\nSo, how about grabbing your cup of coffee, tea, juice, or favorite beverage and learning more about us, falling in love with what we do, checking out our open positions, and becoming part of this ever-growing team?","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1768254205055","seoName":"ANALISTA+DE+SUPORTE+T%C3%89CNICO+PLENO","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santa-isabel/cate-network-sys-admin/analista%2Bde%2Bsuporte%2Bt%25c3%2589cnico%2Bpleno-6505653824717112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"bee3bbac-f401-4f8a-b0e7-3a2685cac3e9","sid":"8d0a069e-db69-4141-a9be-2170f620ce14"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1768254205055,"categoryName":"Networks & Systems Administration","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6505147343795312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"SENIOR INFRASTRUCTURE ADMINISTRATIVE ANALYST","content":"We are Dasa, the largest integrated healthcare network in Brazil.\n\n \n\nWe are passionate about people and achieve the best results with good people who work together. In our corporate area, you will find a dynamic environment that innovates to simplify—this is a place of learning and opportunity for transformation.\n\n \n\nWe want to transform global healthcare and seek talents who care for and embrace one another, because together we believe that being Dasa means being the person who transforms the future of healthcare. Do you identify with this? Then \\#JoinDasa. \n\n\n\n \n\n**For us, diversity matters!**\n\n\nWe recognize that diversity expands innovation in environments, but above all, we are certain that we are part of the transformation. We promote dignity and respect for all people, so they feel safe being who they are.\n\n \n\nOur opportunities are open to all individuals who believe in transforming the future of healthcare. We encourage applications from everyone who recognizes the importance of building a prejudice-free, harassment-free, and discrimination-free environment as part of this transformation—and \\#JoinDasa. Together, we always deliver our best.\n\n **\\#JoinDasa \\#DasaLovers \\#JoinDasa**\n\n**Important:** we do not charge any fees during our selection processes.\n\n **Responsibilities and duties** **About the position**\n\n\nWe are seeking a professional to act strategically and technically in developing and validating architectural projects, ensuring quality, regulatory compliance, and interdisciplinary integration, while also providing technical support to internal teams and contributing to business decision-making.\n\n **Main responsibilities**\n\n* Develop and analyze architectural projects at the preliminary study level and occasionally at the executive level;\n* Coordinate project delivery by external partners;\n* Analyze, review, and validate architectural projects developed by external partners;\n* Ensure project compliance with technical standards, current legislation, and client guidelines;\n* Support the definition of technical guidelines, standards, methodologies, and sector best practices;\n* Serve as a technical reference for mid-level and junior analysts, guiding and reviewing deliverables;\n* Participate in technical meetings with clients, consultants, suppliers, and regulatory bodies;\n* Support technical monitoring of construction works, analyzing interferences, adjustments, and field solutions;\n* Contribute technical analyses regarding project feasibility, budgets, and timelines.\n\n \n\n**Requirements and qualifications** \n\n* Completed degree in Architecture or Engineering;\n* Solid experience in architectural project analysis;\n* Strong communication skills, influence, and a consultative attitude toward leadership;\n* Experience in the healthcare segment is a plus.\n\n \n\n**Additional information** **Location: Barueri – SP**\n\n**Working hours: 8:00 AM to 6:00 PM, Monday to Thursday; Friday until 5:00 PM**\n\n \n\nIt is by caring for our people that we will become the healthcare that people desire and the world needs—check out our benefits:\n\n* Nutrition care: Meal Voucher/Food Voucher or On-site Cafeteria (depending on location);\n* Health care: Health Insurance and Life Insurance;\n* Professional development: Dasa University, Development and Career Cycle, Technology/PMAX Academies, and the “Grow Within Dasa” Program;\n* Others: Transportation Voucher and Performance Bonus (PPR).\n\n \n\nOnly Dasa offers—the Health Program, based on five pillars:\n\n* Connection: Spiritual—yoga;\n* Physical—TotalPass, primary care clinic, discounts on exams and vaccines;\n* Intellectual—Dasa University;\n* Relational—UAU Benefits Club and SESC benefits;\n* Emotional—Telepsychology.\n\n* Benefits may vary depending on the job location and brand.\n\n\nImportant: You are applying to our talent pool for positions across Brazil, in locations where Dasa operates (Northeast, Central-West, Southeast, and South regions of Brazil); therefore, please note that as soon as a vacancy matching your profile arises, we will contact you. Meanwhile, keep your information updated and complete all online test stages so we can get to know you better.\n\n \n\nOur passion for caring for people and delivering the best experience to our customers is what drives us.\n\n\nHave you ever considered joining Latin America’s largest laboratory network and helping transform the future of healthcare? Here, we constantly seek innovative solutions for disease detection and prevention, focusing on empathy, quality excellence, and care.\n\n\nWe are a benchmark in technology and innovation, offering a comprehensive portfolio of tests and services enabling us to care for over 20 million patients annually.\n\n\nCome be part of our purpose and live daily what it means to transform healthcare with excellence, empathy, and commitment.\n\n **Being Dasa means being yourself**\n\n\nWe believe diversity drives innovation and, above all, is essential to building a fairer, more welcoming, and transformative environment. We value respect, creating a space where everyone feels safe being their authentic selves. 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Our Talent Acquisition and Selection team will carefully review your profile, and if it aligns with the position, we will contact you to proceed with the process. In the meantime, please keep your information up to date and complete all steps so that we can get to know you better.\n\n **Important:** We do not charge any fees during our selection processes.\n\n **Responsibilities and duties** \n\n About the position: Strategic role within the **IT Infrastructure** area, focused on **Telecom, Network, Firewall and Fortinet SD-WAN**, serving as the technical reference for **architecture, projects and support** of the IP telephony environment, **perimeter security**, and **WAN connectivity** across multiple hospital units. Involves technical leadership and operation in critical environments.\n\n \n\n* Lead **network, firewall and Fortinet SD-WAN** projects;\n* Define **Fortinet SD-WAN** architecture (topology, policies, HA);\n* Define network architecture (WLAN, LAN, WAN);\n* Support and evolve IP telephony and cloud environments;\n* Act as the technical reference for advanced troubleshooting;\n* Administer large-scale FortiGate environments (HA, VPN, IPS, Web Filter);\n* Ensure security policies, segmentation and compliance;\n* Manage carrier contracts, WAN links and vendors;\n* Guarantee SLA and resolution of critical incidents;\n* Implement and enhance network, firewall and SD-WAN monitoring;\n* Participate in expansions, restructuring and new unit deployments;\n* Administer PSTN and complex integrations;\n* Lead process improvements and governance;\n* Availability for occasional travel.\n\n **Requirements and qualifications** \n\n* Degree in IT, Systems Analysis or related fields;\n* Solid experience with **Fortinet Firewall (FortiGate)**;\n* Solid experience with **Fortinet SD-WAN**;\n* Solid experience in **networking (WLAN, LAN/WAN, QoS)**;\n* Strong experience with VoIP and IP telephony;\n* Experience with monitoring tools (PRTG, Zabbix);\n* Experience in incident, change and project management.\n\n \n\n**Additional information** **We care for our people so we can become the healthcare system people desire and the world needs—check out our benefits:**\n\n \n\n* Nutrition support: Meal Voucher / Food Voucher or On-site Cafeteria (depending on location);\n* Health support: Health Insurance and Life Insurance;\n* Professional development support: Development and Career Cycle, Technology/PMAX Academies and Crescer Program;\n* Others: Transportation Voucher.\n\n **Only Rede Américas offers – Health Program, based on 5 pillars:**\n\n \n\n* Spiritual: Yoga;\n* Physical: TotalPass, primary care clinic, discounts on exams and vaccines;\n* Relational: UAU Benefits Club, SESC benefits;\n* Emotional: Telepsychology.\n\n* **Benefits may vary depending on the region of the position and the brand.**\n\n \n\nWe are Rede Américas, **the multiplatform healthcare assistance network**, whose purpose is to provide comprehensive, precisely tailored healthcare.\n\n\nWe are looking for **talents who believe it is possible to deliver the best and most advanced healthcare assistance.**\n\n \n\n**If you are passionate about caring and believe in quality medicine, join Rede Américas!**\n\n **We are committed to Diversity!**\n\nWe encourage applications from all individuals who recognize the importance of building an environment free from prejudice, harassment, and discrimination. 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Our Talent Acquisition and Selection team will carefully review your profile, and if it aligns with the position, we will contact you to proceed with the process. In the meantime, please keep your information up to date and complete all steps so we can get to know you better.\n\n **Important:** we do not charge any fees during our selection processes\n\n **Responsibilities and duties** \n\n About the position: Work in the IT Infrastructure area, focusing on **Telecom, Network, Firewall, and Fortinet SD-WAN**, participating in the **implementation, operation, and maintenance** of IP telephony, perimeter security, and WAN connectivity across multiple hospital units. The professional will work with **moderate technical autonomy**, supporting projects, continuous improvements, and incident resolution in **critical, high-availability environments**, following defined architectures and standards.\n\n \n\n* Implement and maintain network, firewall, and Fortinet SD-WAN solutions;\n* Support the definition and execution of the **Fortinet SD-WAN architecture** (topology, policies, and high availability);\n* Administer and maintain **LAN, WLAN, and WAN networks**;\n* Maintain and support the evolution of **IP telephony and cloud-based solutions**;\n* Perform **medium- and high-complexity troubleshooting**, with senior team support when required;\n* Administer **FortiGate environments** (security policies, VPN, IPS, Web Filter, and HA);\n* Support implementation of **security policies, segmentation, and compliance**;\n* Interact with **telecom providers and vendors** for WAN link support;\n* Resolve incidents, ensuring **SLA and environment stability**;\n* Support implementation and evolution of **network, firewall, and SD-WAN monitoring**;\n* Participate in **expansions, restructuring initiatives, and new unit deployments**;\n* Keep **technical documentation and procedures updated**;\n* Availability for occasional travel.\n\n \n\n\n\n \n\n \n\n \n\n**Requirements and qualifications** \n\n* Degree in IT, Systems Analysis, or related fields;\n* Experience with **Fortinet Firewall (FortiGate)**;\n* Practical experience with **Fortinet SD-WAN**;\n* Experience in **networking (LAN, WLAN, WAN, and QoS)**;\n* Knowledge of **VoIP and IP telephony**;\n* Experience with monitoring tools (PRTG, Zabbix, or similar);\n* Experience in critical environments and incident support.\n\n **Additional information** **We care for our people so that we can become the healthcare that people desire and the world needs—check out our benefits:**\n\n \n\n* Food benefits: Meal Voucher / Food Voucher or On-site Cafeteria (depending on location);\n* Health benefits: Health Insurance and Life Insurance;\n* Development benefits: Career Development Cycle, Technology/PMAX Academies, and Crescer Program;\n* Others: Transportation Voucher.\n\n **Only Rede Américas offers—the Health Program, built on 5 pillars:**\n\n \n\n* Spiritual: Yoga;\n* Physical: TotalPass, primary care clinic, discounts on exams and vaccines;\n* Relational: UAU Benefits Club, SESC benefits;\n* Emotional: Telepsychology.\n\n* **Benefits may vary depending on the position’s region and brand.**\n\n \n\nWe are Rede Américas, **the multiplatform healthcare assistance network**, whose purpose is to deliver complete, precisely tailored healthcare.\n\n\nWe are looking for **talents who believe it is possible to provide the best and most advanced healthcare.**\n\n \n\n**If you are passionate about caring and believe in quality medicine, join Rede Américas!**\n\n **We are committed to Diversity!**\n\nWe encourage applications from all individuals who recognize the importance of building an environment free from prejudice, harassment, and discrimination. 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Our Talent Acquisition and Selection team will carefully review your profile, and if it aligns with the position, we will contact you to proceed with the process. In the meantime, please keep your information up to date and complete all stages so we can get to know you better.\n\n **Important:** We do not charge any fees during our selection processes.\n\n **Responsibilities and Duties** \n\n About the position: Supporting and operating the **IT Infrastructure**, with focus on **Telecom, Network, and basic security**, ensuring continuity of connectivity, IP telephony, and firewall operations across multiple hospital units. The professional will work under the **guidance of more experienced analysts**, following established standards and procedures, with emphasis on **technical learning, operational stability, and professional growth**.\n\n **Key Responsibilities**\n\n \n\n* Support the **daily operation** of network, telecom, and firewall infrastructure;\n* Provide **incident support** related to connectivity, WAN links, and IP telephony;\n* Assist in basic configuration of Switches and access points, VLANs, IP addressing, connectivity testing, and FortiGate Firewalls (basic policies and simple VPNs);\n* Conduct tests, validations, and track technical support tickets;\n* Support interaction with **telecom providers and vendors**;\n* Update **technical documentation, inventory, and network diagrams**;\n* Support infrastructure expansion and improvement projects;\n* Follow defined security, change management, and governance processes.\n\n **Requirements and Qualifications** \n\n* Technical qualification in IT or ongoing undergraduate degree in Networks, IT, or related fields;\n* Basic knowledge of TCP/IP networks, VLANs, and routing concepts; understanding of firewalls and information security; familiarity with VoIP and IP telephony;\n* Interest in learning **Fortinet, SD-WAN, and critical environments.**\n\n **Additional Information** **We care for our people so we can deliver the healthcare people desire and the world needs—check out our benefits:**\n\n \n\n* Nutrition support: Meal Voucher / Food Voucher or On-site Cafeteria (depending on location);\n* Health support: Health Insurance and Life Insurance;\n* Development support: Career Development Cycle, Technology/PMAX Academies, and Crescer Program;\n* Others: Transportation Voucher.\n\n **Only Rede Américas offers – A Health Program built on 5 pillars:**\n\n \n\n* Spiritual: Yoga;\n* Physical: TotalPass, primary care clinic, discounts on exams and vaccines;\n* Relational: UAU Benefits Club, SESC benefits;\n* Emotional: Telepsychology.\n\n* **Benefits may vary depending on the job location and brand.**\n\n \n\nWe are Rede Américas, **a multiplatform healthcare assistance network**, committed to delivering comprehensive, precisely tailored healthcare.\n\n\nWe are looking for **talents who believe it is possible to provide the best and most advanced healthcare assistance.**\n\n \n\n**If you are passionate about caring and believe in quality medicine, join Rede Américas!**\n\n **We are committed to Diversity!**\n\nWe encourage applications from all individuals who recognize the importance of building an environment free from prejudice, harassment, and discrimination. 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Morumbi, 4500 – Morumbi, São Paulo – SP\n\n \n\nEmployment Type: CLT.\n\n **️ What We Are Looking For:**\n\n\nEducation: High school diploma with a technical degree in IT (completed) or undergraduate degree in IT (completed or currently pursuing);\n\n\nComputer Skills: Advanced;\n\n\nLanguages: Portuguese and technical English;\n\n\nExperience: 1 year;\n\n\nNon-smoker;\n\n **Key Responsibilities (Duties/Tasks):**\n\n\nProviding support, installing and configuring new IT equipment, and reconfiguring previously installed equipment;\n\n\nAnalyzing and diagnosing incidents to resolve issues, occasionally collaborating with vendors and other professionals;\n\n\nSupporting installation and configuration of operating systems (MS-Windows 7/8/10/11 or their technological successors);\n\n\nSupporting installation and configuration of native user tools on devices (MS-Office Professional, MS Outlook, web browsers) or cloud-based tools (Office 365, Teams, OneDrive);\n\n\nInstalling standard, client-approved, market-available software (antivirus agents, PDF readers, plug-ins, etc.);\n\n\nInstalling specific applications or information systems, provided that procedures, manuals, or tutorials are supplied by PRODESP and, if necessary, with vendor or developer assistance;\n\n\nIdentifying and troubleshooting cabling system issues, performing basic and occasional infrastructure network repairs—for example: crimping network cables and physically installing access “switches” into racks (without\n\n\nRecording, tracking, monitoring progress, and resolving service requests within the adopted incident management system, as implemented by the CONTRACTING PARTY;\n\n\nDocumenting procedures for resolving known incidents and problems;\n\n\nKeeping the knowledge base up to date.\n\n **Specific Knowledge, Certificates, and Certifications Required:**\n\nKnowledge: Basic Linux operating systems;\n\n\nKnowledge: Advanced maintenance and configuration of Microsoft Windows 7 or later environments;\n\n\nKnowledge: Active Directory authentication technology;\n\n\nKnowledge: Office 365 and Office 2016 or later suite;\n\n\nKnowledge: Modem Desktop MD-100 (Microsoft 365);\n\n\nKnowledge: Computer networks—wired and wireless—TCP/IP protocol, wireless network encryption and security;\n\n\nKnowledge: Advanced hardware maintenance;\n\n\nKnowledge: Basic English for reading;\n\n \n\n**Essential Personal Attributes for This Role:**\n\nClear and concise oral and written communication.\n\n **What We Offer:**\n\n\nSalary: R$ 2,400.00\n\n\nMeal Allowance: R$20.00 per working day (20% PAT deduction);\n\n\nTransportation Voucher (6% deduction);\n\n\nSESC Membership;\n\n\nLife Insurance;\n\n\nHealth Plan.\n\n\nGoGood\n\n\n \n\nMinimum Education Level: Bachelor’s Degree","price":"R$2,400/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1768214634871","seoName":"ANALISTA+DE+SUPORTE+DE+TI+I","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santa-isabel/cate-network-sys-admin/analista%2Bde%2Bsuporte%2Bde%2Bti%2Bi-6505147326361812/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"7a3e44f7-bfb5-4c4b-8bd6-1dc5d4db9cda","sid":"8d0a069e-db69-4141-a9be-2170f620ce14"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1768214634871,"categoryName":"Networks & Systems Administration","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6505147324774512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Senior Support Analyst - Bilingual","content":"We are looking for a bilingual Senior Support Analyst to provide technical support and maintain IT environments, ensuring infrastructure availability, stability, and performance, as well as delivering high-quality technical assistance to internal and external users and customers, including in English.\n\n\nThe professional will work hands-on, with autonomy to resolve medium-complexity incidents and engage directly with global teams and vendors.\n\n**Responsibilities:**\n\n* Provide Level 1 and Level 2 technical support to users, both on-site and remotely.\n\n\nHandle resolution of incidents and service requests related to:\n\n* Windows and Linux operating systems\n* Desktop, laptop, and peripheral hardware and software\n* LAN, WAN, Wi-Fi, and VPN networks\n* Perform troubleshooting for medium-complexity incidents.\n\n\nSupport infrastructure environment administration:\n\n* Active Directory (user, group, and permission creation)\n* Microsoft 365 (Exchange, Teams, OneDrive, SharePoint – operational level)\n* Execute user and IT asset onboarding and offboarding activities.\n* Log, track, and close tickets in ITSM tools.\n* Interact with vendors and technical teams to resolve requests.\n* Support preventive and corrective maintenance.\n* Maintain updated technical documentation and procedures.\n* Comply with ITIL processes and information security policies.\n* Communicate with users and customers in Portuguese and English.\n\n \n\nRequirements: \n\n* Prior experience as a Support or Infrastructure Analyst (mid-level).\n\n\nSolid knowledge of:\n\n* Windows (10/11) and basic Linux concepts\n* Networking: TCP/IP, DNS, DHCP\n* Active Directory\n* Microsoft 365\n* Experience with ticketing tools (ServiceNow, GLPI, Freshservice, Jira or similar).\n* Advanced English for oral and written communication.\n* Strong analytical, organizational, and communication skills.\n\n\nDesirable:\n\n* Knowledge of cloud environments (Azure, AWS, or GCP).\n* Familiarity with virtualization (VMware, Hyper-V).\n* Experience with basic scripting (PowerShell).\n* Certifications such as ITIL, Microsoft, CompTIA or similar.\n\n**Additional Information:**\n\n* Compensation: R$ 4,000.00 CLT.\n* Benefits: Meal and transportation allowances, medical and dental insurance, life insurance.\n* Schedule: 8:00 AM to 5:00 PM.\n* Work model: On-site.\n* Location: South Zone / SP.","price":"R$4,000/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1768214634748","seoName":"full-support-analyst-bilingual","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santa-isabel/cate-network-sys-admin/full-support-analyst-bilingual-6505147324774512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"3cface8d-8dfb-40e9-8d09-633b356cdc56","sid":"8d0a069e-db69-4141-a9be-2170f620ce14"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1768214634748,"categoryName":"Networks & Systems Administration","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6505091363340912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Senior Infrastructure Analyst - Workplace","content":"We are Coca-Cola FEMSA (KOF), one of the world’s largest bottlers and distributors within the Coca-Cola system, measured by volume. Every day, we serve more than 381 million people across Latin America. With 56 manufacturing units and 249 distribution centers, our team of over 97,000 employees enables us to represent more than 169 leading brands across the territories where we operate. At Coca-Cola FEMSA, every day is an opportunity to learn and grow.\n\n **Responsibilities and Duties** **Your day-to-day will include:**\n\n* Overseeing the execution of activities under contracts and technology partnerships related to User Experience, ensuring contracted service levels, resolution, and monitoring are met.\n* Participating in technology upgrade projects, as well as identifying infrastructure needs to support business demands.\n* Acting as the Focal Point for all technology-related matters at FEMSA units located within your respective region, plus providing Level 3 support and assistance for high-impact incidents, aligned with best practices in Crisis Management and ITIL processes.\n* Analyzing performance indicators for contracts and managed environments, as well as managing the lifecycle of service provision and infrastructure licensing contracts.\n* Continuously seeking optimization, technological upgrades, and modernization of the IT environments and tools used by FEMSA employees—including processes, procedures, controls, and indicators—to simplify resource usage and minimize incidents or service disruptions.\n* Continuously improving processes, procedures, controls, and indicators to simplify IT environment management and minimize incidents or service disruptions.\n\n \n\n**Requirements and Qualifications** **Profile Requirements:**\n\n **Education**: Completed Bachelor’s Degree\n\n**Desired Experience**: 5 years supporting IT operations in complex environments\n\n\n**Technical Knowledge**: ITIL processes, Cost Management, Microsoft O365 solutions, Videoconferencing solutions, General Microcomputing, Basic Infrastructure knowledge\n\n**Languages**: Intermediate English and Spanish\n\n **Additional Information** **What we offer you:**\n\n* Profit Sharing Program (PPR)\n* On-site Academy\n* Birthday Day Off\n* Health Insurance Plan\n* Dental Plan (optional enrollment, per employee choice)\n* Group Life Insurance\n* On-site Restaurant / Meal Voucher\n* Food Allowance\n* Product Purchase (at current price list rates)\n* Pharmacy: Credit reimbursed via payroll\n* Credit Cooperative\n* School Kit; delivered at the beginning of the academic year for dependents\n* Birthday Kit\n* Christmas Kit\n* Toy Voucher: delivered in October for dependents.\n\n *At Coca-Cola FEMSA, we are committed to offering equal development opportunities to all individuals, regardless of origin, race, age, sexual orientation, gender identity, disability, nationality, migration status, or any other characteristic.*\n\n **We value diversity—it makes us stronger.**\n\n **Inside Coca-Cola FEMSA Brazil**\n\n \n\nWe are one of the world’s largest manufacturers—by sales volume—of The Coca-Cola Company products. We have operated in Brazil for 21 years, with over 25,000 direct employees, 11 factories, 47 distribution centers, 470,000 points of sale, and more than 93 million consumers. We operate across 19% of Brazilian territory, serving 52% of the population, in the states of São Paulo, Paraná, Santa Catarina, Rio Grande do Sul, Minas Gerais, Mato Grosso do Sul, Rio de Janeiro, and Goiás.\n\n \n\nWe are responsible for the production, marketing, and distribution of more than 169 brands in our portfolio, grouped into the following categories: beverages (carbonated soft drinks, hydrating and isotonic drinks, energy drinks, waters, juices, teas, plant-based beverages, beers, spirits, and ready-to-drink alcoholic beverages) and multi-category products (candies and confectionery).\n\n \n\nIn addition to well-known brands such as Coca-Cola, Crystal, Schweppes, Del Valle, Kapo, Matte Leão, Ades, Powerade, and Monster Energy Drink, Coca-Cola FEMSA Brazil also offers beers including Estrella Galicia, Therezópolis, Eisenbahn, and Sol, as well as distilled spirits such as Johnnie Walker, Tanqueray, Campari, Smirnoff, Sagatiba, and Sky Vodka. The company also distributes candies and confectionery items such as Mentos, Fini, and Fruit-tella.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1768210262761","seoName":"senior-infrastructure-analyst-workplace","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santa-isabel/cate-network-sys-admin/senior-infrastructure-analyst-workplace-6505091363340912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"bde24a6f-d407-449a-ae20-fc65731d82b0","sid":"8d0a069e-db69-4141-a9be-2170f620ce14"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1768210262761,"categoryName":"Networks & Systems Administration","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6504988519539312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Mid-Level IT Infrastructure Analyst","content":"Responsibilities: \\- Management of access, information security, and software licenses, ensuring compliance and proper use of tools; \\- Control and administration of users on internal platforms, including creation, review of permissions, and deactivation of access; \\- Management of suppliers and partners, monitoring contracts, renewals, SLAs, and costs related to the services used.\n \nRequirements: Bachelor’s degree in Information Technology or related fields; Experience in user management and control.\n \nAdditional Information: Market-competitive remuneration; Attractive benefits.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1768202228088","seoName":"it-infrastructure-analyst","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santa-isabel/cate-network-sys-admin/it-infrastructure-analyst-6504988519539312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"b89805be-634d-46d2-8c39-a89499acf99b","sid":"8d0a069e-db69-4141-a9be-2170f620ce14"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1768202228088,"categoryName":"Networks & Systems Administration","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"4000,4241,4253","location":"R. Profa. Anita Guastini Eiras, 25 - Jardim Zaira, Guarulhos - SP, 07094-010, Brazil","infoId":"6496204974131412","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Infrastructure Analyst","content":"**Senior Infrastructure Analyst** \n\n \n\n**About the position**\n\n\n\nResponsible for executing, administering, and sustaining Information Technology infrastructure, ensuring high availability, integrity, security, and performance of server, network, database, and corporate systems environments.\n\n\n\nThe professional will be responsible for continuous monitoring, troubleshooting, preventive maintenance, and implementation of improvements, ensuring continuity of IT services and efficient support to business areas within a corporate environment integrated with global teams.\n\n\n**Relationships and interfaces**\n\n\n* Internal customers: All business areas, end users, regional departments, and global corporate teams (Germany and USA).\n* External customers: Technology vendors, infrastructure service providers, and specialized support providers.\n\n\n**Key responsibilities**\n\n\n* Monitor, administer, and perform preventive and corrective maintenance on server, database, network, and corporate systems environments.\n* Respond to, log, prioritize, and resolve infrastructure-related technical tickets via Helpdesk tools, considering impact and urgency.\n* Execute and validate backup and restore routines, ensuring data integrity, information security, and risk mitigation.\n* Support access management, network configurations, storage, and virtualization environments.\n* Analyze incidents, identify root causes, and propose corrective actions and continuous improvements.\n* Support audit processes, patch application, updates, and fixes in compliance with global corporate policies.\n* Interact with IT service providers, tracking tickets, technical solutions, and support contracts.\n* Document technical procedures, incidents, and solutions, ensuring standardization and knowledge retention.\n* Collaborate on technology projects, ensuring compliance with technical requirements, deadlines, and established standards.\n* Performance indicators (KPIs)\n* System and server availability (Uptime) – % availability of critical environments.\n* MTTR (Mean Time to Resolve) – average time to resolve incidents.\n* MTTA (Mean Time to Acknowledge) – time until first ticket response.\n* Tickets resolved within SLA – % of responses delivered on time.\n* Recurring incidents – number of reoccurring issues.\n* Backup and restore success rate – % of routines completed successfully with integrity.\n* On-time patch and update deployment – adherence to defined schedule.\n* IT project participation – deliveries completed according to timeline.\n* User satisfaction (CSAT) – satisfaction index for support interactions.\n* Updated documentation – compliance of technical records and procedures.\n\n\n**Technical requirements and education**\n\n\n* Completed 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