Summary: Manages a team of professionals, aligning business strategies with corporate goals, and driving process improvements within conversion management. Highlights: 1. Lead and mentor multi-functional and technical professionals 2. Shape business strategies and drive process innovation 3. Interact directly with senior clients and support sales GENERAL DUTIES \& RESPONSIBILITIES * Works with other members of Implementations/Conversions management team to establish division business strategies that align with corporate goals and objectives; effectively communicates strategies translating them into actionable items. * Demonstrates leadership by establishing and articulating a clear vision of success and how goals and objectives will be achieved. * Performs resource planning and allocation; supports direct reports in meeting conversion timelines and requirements. * Manages a staff of multi\-functional and technical professionals: * Performance management: establishes clear performance goals that align with team, division, and corporate goals; communicates strengths/development needs; mentors and coaches team members; provides challenging assignments and opportunities for development; recognizes, rewards, and communicates individual accomplishments and contributions. * Staffing: approves hiring recommendations; holds direct reports accountable for staff continuity; maintains varying and complimentary levels of skills, knowledge, and abilities across multiple teams. * Employee relations: fosters and promotes cooperation and information sharing among team members; proactively addresses performance issues through appropriate Human Resources tools. * Uses knowledge of Worldpay’s conversion management principles and methodologies to identify, develop, and implement new processes, improve existing processes, and/or eliminate ineffective processes; holds teams accountable for compliance. * Uses financial and qualitative information and tools to effectively establish and manage budget and revenue goals. * Understands technical and functional concepts of Worldpay products including the interrelationships between products and technologies that support products. * Interacts directly with clients at a senior/executive management level, managing problem escalation and providing sales support. * Remains abreast of industry trends and technology standards. * Other related duties assigned as needed. EDUCATION REQUIREMENTS Bachelor’s degree in business, management information systems or computer science or the equivalent combination of education, training, or work experience. GENERAL KNOWLEDGE, SKILLS \& ABILITIES * Requires strong management skills * Requires strong organizational, team building, coaching and mentoring skills * Requires general business skills, industry knowledge, financial management and planning skills, long\-term vision and executive presence * Ability to identify, address and resolve employee related issues * Strong analytical, statistical and problem solving skills * Ability to utilize judgment in decision making process and decisions related to job tasks * Ability to meet tight deadlines * Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner including presentations * Ability to communicate effectively with all levels of management in an organized, professional manner * Skill in productivity, planning and workload management * Ability to design, document and implement process improvements Worldpay JOB LEVEL DESCRIPTION Career level management role. Manages the coordination of the activities of a section within the department with responsibility for results, including costs, methods and staffing. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Provides guidance to team members within latitude of established company policies. Recommends changes to policies and establishes procedures that affect group. Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Follows processes and policies in selecting methods and techniques for obtaining solutions. Acts as advisor to team members in meeting schedules and/or resolving problems. Develops and administers schedules, performance requirements, and may have budget responsibilities.