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Job Summary: Technical Support Analyst responsible for supporting highly critical banking systems, ensuring stability and agile incident resolution. Key Highlights: 1. Technical support for highly critical banking systems 2. Bug and log analysis, and participation in crisis rooms 3. Support for high-availability and mission-critical systems **Nice to meet you — we are Evertec!** The **Evertec** is a company specialized in **financial-sector technology**, with over 27 years of experience and presence in 26 countries across Latin America and the Caribbean. Processing over 11 billion transactions annually, we are a reference in solutions that drive digital transformation in the market. We offer a comprehensive portfolio of **software solutions**, serving financial institutions, enterprises, and fintechs seeking **innovation, security, and efficiency**. Our commitment lies in **technological excellence**, financial inclusion, and generating sustainable value for customers, employees, and partners — fostering a more connected and accessible ecosystem. Requirements: The Maintenance area is responsible for providing technical support to highly critical banking systems, focused on fraud prevention, ensuring system stability, availability, and rapid incident resolution. We seek a Technical Support Analyst to join our team at the largest Brazilian software development company specializing in financial-market products — where we believe technological innovation inspires evolution. This position will be responsible for: * First- and second-level support for customers, ensuring agility and quality in incident resolution; * Identification and analysis of bugs in critical systems; * Log analysis for failure diagnosis and assistance in problem resolution; * Use of monitoring tools to track system health; * Participation in and leadership of crisis rooms, proactively mitigating incidents; * Database queries using SQL for investigation and support; * Support in technical analyses with basic programming knowledge. To \#match, this role requires the following mandatory qualifications: * Degree in Information Technology or related fields; * Experience supporting high-availability and mission-critical systems; * Knowledge and experience in log analysis and troubleshooting; * Familiarity with system monitoring tools; * Proficiency in SQL queries; * Strong communication skills for interaction with customers and internal teams; * Strong analytical and problem-solving abilities. Additional qualifications that would be considered advantageous: * Knowledge of .NET or Java development; * Prior experience in the financial sector.
