Technical Support Assistant (N1 – Systems)

Description

Job Summary: Grupo Carrera is seeking a Technical Support Assistant (N1) to provide initial support to internal users, ensuring the proper operation of systems and operational routines. Key Highlights: 1. Functional support for NBS (DMS/automotive ERP) and other internal systems 2. User and system permission management 3. Opportunity at one of the largest dealership networks in Brazil ### ***About the Position \| Technical Support Assistant (N1 – Systems)*** The **Grupo Carrera**, one of the largest dealership networks in Brazil, is seeking a **Technical Support Assistant (N1)** to provide initial support to internal users, ensuring the correct operation of corporate systems and supporting dealership operational routines. ### **Responsibilities:** * Handle and triage service requests via Service Desk (GLPI or similar system); * Provide functional support for **NBS (DMS/automotive ERP)** and other internal systems; * Manage users and permissions (create, modify, block accounts; adjust profiles and modules; reset passwords); * Assist with operational routines and simple system registrations; * Open and track tickets with system vendors; * Escalate requests to N2 or N3 levels when necessary; * Guide users on proper system usage and operational best practices. ### **Requirements:** * Currently enrolled in or holding a completed degree in **Information Technology** or related fields; * Basic knowledge of computer science and corporate systems; * Strong communication skills, organization, and user-oriented service capability. ### **Preferred Qualifications:** * Prior experience in **Technical Support, Help Desk, or Service Desk**; * Familiarity with ticketing and request management tools; * Interest in learning how **automotive DMS** systems (e.g., NBS) operate. ### **Behavioral Profile:** * Proactivity and sense of responsibility; * Ability to learn quickly and strong instructional skills in user support; * Attention to detail and commitment to deadlines and processes. **Join Grupo Carrera!** Minimum Education Level: Bachelor's Degree * Wellhub (Gympass) * Transportation Allowance * Flexible Card (VR or VA) * Medical Assistance * Pharmacy Benefit * Dental Assistance * University Discounts