Planning Analyst

Description

**Responsibilities:** Interpret and elaborate strategic billing rules, translating\-them into operational parameters for teams. Configure, adjust, and monitor rules in billing and dialer systems. Conduct performance analyses and propose improvements in strategy implementation. Track results by portfolio and by client, identifying optimization opportunities. Support the management area in developing performance reports and scenario simulations. Ensure operational alignment with strategic guidelines, guaranteeing consistency and efficiency. **Requirements:** Experience with digital and voice tools and AI Prior experience in tactical planning or a similar role within collections operations. Experience working in multi\-client collections offices or call centers. Experience with SQL databases. Analytical ability and organizational skills to manage multiple portfolios and concurrent demands. Strong communication skills for interaction with managers and related departments. **Preferred Qualifications:** Knowledge of COB Experience with OLUS dialers. Familiarity with CRM\-COB and collections management systems. Strategic vision combined with operational detail orientation. **Location:** Downtown / SP **Work Model:** On-site **Working Hours:** Business hours PJ contract — Fee to be negotiated. **Minimum Education:** Bachelor's degree