**Job Description** We are looking for a **Fiber Optic Maintenance Leader** to receive and assign fiber optic maintenance requests to field teams. Monitor team productivity and the quality of procedures performed by those teams. In addition, manage open and/or ongoing Service Orders (SOs). If you are an attentive professional who delights customers and demonstrates a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **What will your day-to-day look like?** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Monitor and analyze area performance indicators and define short-term actions to improve deliverables; * Analyze and propose improvements to operational routines; * Prepare and present results reports, forms, spreadsheets, or documents to leadership, as requested; * Actively participate in organizational meetings and commitments, when requested; * Use personal and collective protective equipment, when required; * Perform other duties related to the position, according to departmental needs and leadership direction; * Verify that teams have all necessary materials and/or equipment before beginning activities; \- Receive and assign requests (SOs — Service Orders) to field teams; * Monitor team productivity and the quality of procedures performed by teams, via SO receipt; * Manage open and/or ongoing Service Orders; * Audit SOs after teams complete service; * Monitor fiber optic maintenance SLAs; * Monitor routes and idle time via GPS tracking; * Request materials; * Monitor vehicle fuel usage, wear, and consumption for teams’ vehicles, coordinating necessary actions in case of incidents; * Handle new team activation processes, such as recruitment, training, etc.; * Assess and coordinate team relocations to other cities, if needed; * Address customer complaints received through support channels and the ombudsman office; * Update information used to calculate team productivity; * Perform administrative routines for field teams. **What we’re looking for in this opportunity:** * Completed high school education; * Basic computer skills; * Knowledge of networks and computer maintenance; * Geographic knowledge of the city; * Valid Class “B” driver’s license and defensive driving certification; * Familiarity with Google tools (Sheets, Docs), basic computer skills, and people management concepts. **Preferred qualifications:** * 1 year of experience in telecommunications; * Willingness to travel; * Knowledge of access transmission technologies and media — twisted-pair cables and fiber optics; * Router and signal repeater configuration; * Structured cabling. **At the Brisanet Group, you’ll find:** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A horizontal and vertical workplace — meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via Alelo card); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Daycare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Up to 60% discount at higher education institutions.