Indeed
Sales Commercial Supervisor
We are looking for a **Sales Commercial Supervisor** to oversee the production, compliance, and quality of procedures implemented by subordinate teams. Monitor commercial and city expansion indicators under your responsibility, including sales and installation targets. Monitor customer satisfaction levels with Brisanet Group’s products and services. Collaborate with the Growth Coordinator to develop sales, marketing, and customer base retention strategies for the city under your supervision.
If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you!
Let’s sail toward the future! **#JoinBrisanet**
**Responsibilities and Duties**
* Embody Brisanet Group’s organizational identity;
* Ensure adherence to departmental standards, processes, routines, and policies;
* Lead and align your team through monitoring, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluations, hiring requests, reassignment and/or termination requests, disciplinary actions, and other people management activities;
* Promote and embed organizational culture (Business, Mission, Vision, Values, and Strategy) within your team;
* Monitor and analyze area performance indicators and define short- and medium-term actions to improve deliverables;
* Identify innovations and improvements that enhance productivity and performance in area activities;
* Support audit processes when required;
* Prepare and present reports, forms, spreadsheets, or documents to leadership as requested;
* Participate—when requested—in defining the area’s strategic and budgetary planning;
* Actively attend organizational meetings and commitments when requested;
* Use individual and collective safety equipment when required;
* Perform other duties related to the position, as needed by the area and per leadership direction;
* Monitor and support external initiatives in the city(ies) related to sales and Brisanet Group brand promotion;
* When necessary, monitor and support internal and external store initiatives related to sales and Brisanet Group brand promotion;
* Ensure operational support for Brisanet Group’s external operations, providing resources (training, equipment, tools, and information) so that PAP teams can perform their activities effectively;
* Develop schedules and facilitate training programs for PAP, kiosk, and NGC teams, and monitor their effectiveness;
* Monitor city-level KPIs and targets for PAP, kiosk, and NGC teams;
* Supervise PAP, kiosk, and NGC teams during initiatives;
* Ensure documentation is available and up-to-date for external sales teams;
* Apply disciplinary measures or terminate PAP, kiosk, and NGC team members when necessary;
* Deliver value-based feedback to PAP, kiosk, and NGC teams;
* Conduct periodic alignment meetings with leaders and their teams;
* Monitor and manage all city-level KPIs where you operate;
* Collaborate with the Sales Commercial Coordinator to develop sales, marketing, and customer base retention strategies for the city under your supervision;
* Implement actions to resolve issues or improve indicator performance;
* Monitor results and provide support—as needed—to Installation, Repair, and Merger teams operating in your city;
* Monitor customer satisfaction levels with Brisanet Group’s products and services;
* Complete GB dashboard entries and conduct regional GB reviews with the Growth Coordinator;
* Assess FTTH infrastructure expansion needs in your city when required;
* Measure and evaluate outcomes of commercial strategies implemented in your city;
* Attend PROCON and DECON administrative hearings when required;
* Hold meetings with public and private authorities when required;
* Represent the company and its interests before public and private institutions;
* Customer service, monitoring stalled sales, and customer support;
* Participate in the hiring process for new employees;
* Process employment contract terminations;
* Manage employee timekeeping;
* Support the IMOC department and S&L Monitoring department (when requested);
* Place procurement orders via Supply system when required;
* Handle notary-related tasks (e.g., signature authentication and contracts) when required;
* Deliver and collect materials from other cities when required.
**Requirements and Qualifications**
* Currently pursuing a bachelor’s degree in Business Administration, Commercial Management, or related fields;
* Experience managing people and sales teams;
* Skills in KPI analysis, commercial strategy development, customer service techniques, basic mathematics, and basic computer literacy;
* Experience in market research and route planning;
* Experience in customer service;
* Driver’s license “AB” and defensive driving certification. Preferred qualifications include:
* Completed bachelor’s degree in Business Administration, Commercial Management, or related fields;
* Experience in administrative routines;
* Proven experience in telecommunications sales;
* Proficiency with Google tools (Sheets, Docs, etc.).
**Additional Information**
* A workplace culture that respects and values people;
* Internal events covering diverse topics;
* A collaborative environment that supports personal and professional development;
* A balanced hierarchical and flat organizational structure—meaning you drive your own career!
* Meal benefits (on-site cafeteria at headquarters; Ifood vouchers at branches);
* Co-payment health insurance plan;
* Dental insurance;
* Life insurance;
* Childcare allowance;
* Dependent assistance for persons with disabilities (PCD);
* Payroll-deductible loans (available after 6 months);
* Up to 50% discount on Brisanet internet and BrisaMusic services;
* Wellhub (Gympass);
* Up to 60% discounts at higher education institutions.
We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth.
Our journey began in 1998 in Pereiro, a small town in Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to smaller towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.

R. Elói de Souza, 242, Santa Cruz - RN, 59200-000, Brazil
Negotiable Salary