Job Summary: This position supports online sales activities, ensuring an efficient and satisfying shopping experience for customers, managing the e-commerce platform, processing orders, and assisting with administrative tasks. Key Highlights: 1. Support online sales activities and e-commerce management 2. Ensure an efficient and satisfactory shopping experience 3. Collaborate with logistics and marketing teams About Us The GTOP Group comprises the brands Rede TOP, ObenCard, and Preceiro Atacadista. With multi-family management, the group operates 22 Rede TOP stores and 5 Preceiro Atacadista stores, totaling approximately 2,000 employees, 300 checkouts, and 35,000 m² of sales area. JOB RESPONSIBILITIES Responsible for supporting online sales activities, ensuring an efficient and satisfying shopping experience for our customers. TASKS TO BE PERFORMED Assist in managing and updating the company’s e-commerce platform Process online purchase orders, ensuring accuracy and prompt delivery Perform product packaging and shipping activities, ensuring item quality and integrity Assist with departmental administrative tasks, such as inventory control, invoice issuance, payment tracking, and other e-commerce-related administrative routines Collaborate with logistics and delivery teams to ensure distribution efficiency Respond to customer inquiries via email, chat, or phone, providing assistance and clarifying doubts Collaborate with the marketing team to promote products online and execute promotional campaigns Monitor e-commerce performance metrics and propose improvements Stay updated on e-commerce market trends and emerging technologies Comply with company security, privacy, operational procedures, and compliance policies Requirements **Experience (in the field):** Prior experience in e-commerce or retail is desirable; **Education:** High school diploma completed; **Specific Knowledge:** Familiarity with e-commerce systems and CRM tools; Communication skills; Ability to work independently; Organizational skills and attention to detail; **Computer Skills:** Proficiency in Microsoft Office Suite. **Additional Information:** 100% on-site position **Work Location:** R. Francisco Vahldieck, 1881 - Fortaleza, Blumenau - SC **Working Hours:** 7:00 AM to 11:30 AM and 1:00 PM to 4:30 PM **Benefits:** Health Insurance Dental Insurance Pharmacy Benefit Plan Shopping Benefits at Partner Stores Life Insurance * Position available for persons with disabilities (PCD)