Support Analyst

Description

Job Summary: As a Support Analyst, you will be responsible for assisting clients, resolving inquiries and systemic incidents, creating documentation, and delivering training on our platform. Key Highlights: 1. Teamwork to deliver agile and accurate solutions for the client. 2. Promote problem resolution and process improvements for the client. 3. Continuous positive experience focused on quality and client satisfaction. **A typical workday!** In the Support area, we always work as a team, with a group of analysts dedicated to delivering the best possible solution for the client—quickly and accurately. We strive to resolve problems and improve the client’s processes beyond just integrating our platform, acting as true business partners. Ultimately, we create a continuous positive experience centered on delivery quality and client satisfaction. As a Support Analyst, you will assist both internal and external clients, resolving inquiries and systemic incidents while ensuring a positive client experience. You will also be responsible for creating and updating documentation to help clients resolve future questions—making the process easier and faster—and delivering usability training on our platform to clients. **What you need to know/be/have:** * Experience in controller processes (revenues, expenses, variable costs, accounting and financial statements, etc.). * Knowledge of managerial accounting, budget planning, and corporate management. * Experience using spreadsheets for validations (VLOOKUP, SUMIF, Pivot Tables, etc.). * Strong oral and written communication skills. * Knowledge of databases, SQL language, and system infrastructure is a plus. * Client support experience is a plus. **Benefits:** * Unimed health insurance plan (monthly premium fully covered by us). * Nationwide dental insurance plan (monthly premium fully covered by us). * Flexible meal card \- R$840.00/month * Transportation allowance or parking assistance (no deductions). * Referral bonus R$1\.000\. * Birthday day off. * Two additional vacation days at year-end. * SESC membership. * Partnerships with various establishments (educational institutions, pharmacies, restaurants, etc).