Description
Job Summary:
Professional to monitor and support software usage, create and track service tickets, and analyze issues related to customers and software.
Key Highlights:
1. Software usage support and assistance
2. Customer and software problem analysis and resolution
3. Experience in controller processes
**Your Responsibilities:**
* Monitor and provide support for optimal software usage;
* Create and track service tickets;
* Understand and analyze issues related to customers and software;
* Conduct meetings via meeting tools;
**Requirements to Apply:**
* Experience in controller processes (revenues, expenses, variable costs, accounting and financial statements, etc.).
**Preferred Qualifications:**
* Knowledge of database systems, SQL language, and system infrastructure is a plus.
* Customer support experience is a plus.
* Knowledge of managerial accounting, budget planning, and business management.
* Experience with electronic spreadsheets for validation (VLOOKUP, SUMIF, Pivot Tables).
Employment Type: Full-time, CLT permanent contract
Benefits:
* Meal allowance
* Transportation allowance
Selection Question(s):
* What is your expected salary for this position (CLT contract)?
Work Location: On-site