Activation Technician | Itapema

Description

Job Summary: The Activation team is responsible for installing and maintaining internet services for customers, ensuring proper equipment configuration and customer satisfaction. Key Highlights: 1. Installation and maintenance of internet for customers 2. Equipment configuration and scheduled visits 3. Ensuring customer satisfaction Remember that customer’s joy when the doorbell rings and they see the person who will install their internet? The Activation team consists of those professionals who visit customers to activate new connections and perform necessary maintenance. In addition, the Activation team also configures equipment and schedules these visits with customers. **This and other listed positions are open to persons with disabilities (PcD)** **Responsibilities and Duties** * Assist in customer installations; * Assist in maintenance of already-installed equipment at customer sites; * Perform equipment installation and configuration procedures; * Request materials from the warehouse; * Safeguard company assets; * Use network measurement tools; * Use personal protective equipment (PPE); * Use company software; * Answer phone calls; * Contact customers by phone; * Drive company vehicles; * Clean and keep the workplace organized; * Ensure customer satisfaction. * Fill out the service execution application; * Execute network documentation. **Requirements and Qualifications** **Skills:** Teamwork; Flexibility and adaptability to business needs, people, and processes; Efficiency in tasks and courtesy toward customers; Sense of urgency and innovation. **Education:** Completed high school; Technical course in a related field is desirable. **Requirement:** Valid Brazilian driver’s license (Category B). **Additional Information** **Work Schedule: Monday to Friday \- 08:00 AM to 12:00 PM and 1:12 PM to 6:00 PM** Opportunity for on-site work in Itapema. Since 1997, we have been guided by customer centricity, offering telecommunications solutions for residential, corporate, and government clients. We embrace an innovative mindset, combining cutting-edge technology with personalized service that truly makes a difference. We were founded in Timbó, Santa Catarina, and have evolved through significant transformations: new connections, emerging technologies, and evolving customer and user demands. We expanded our presence across multiple cities in Rio Grande do Sul, Santa Catarina, and Paraná, always maintaining excellence in service and transparent, honest relationships. In 2021, we won the 5G auction and assumed the mission of deploying this innovative technology in 670 municipalities with up to 30,000 inhabitants by the end of 2029\. This milestone in our history has been accompanied by several recognitions from Anatel, including “Best Broadband Operator in Southern Brazil” for six consecutive years! We develop solutions for the future of people and generate growth opportunities for those who make things happen! All this through strong collaboration and valuing high performance. Here, you won’t just participate—you’ll co-create the future! Join us in building the future! Unifique—simplifying lives since 1997! **All our job opportunities are open to persons with disabilities** ### **Benefits for Our Employees** Health Insurance Dental Insurance Pharmacy Partnerships Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Maternity Assistance PPR – Profit-Sharing Program Quinquennial Bonus – Recognition for years of service Psychological Support Childcare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnership Programs Service Discounts Unifique