Support Analyst

Description

Job Summary: Professional to work in the Postgraduate Secretariat, responsible for commercial visits, student recruitment, market monitoring, and support for events, communication, and relationship management. Key Highlights: 1. Dynamic role involving external visits and course promotion 2. Focus on student recruitment and commercial targets 3. Opportunity to support social media management and communication **Internal and External Position** **To work at the Postgraduate Secretariat** **Responsibilities:** Conduct visits to external companies, focusing on course promotion and execution of institutional commercial activities; Develop strategies and action plans aimed at student recruitment and achieving established targets; Monitor the market and represent UNIVALI at institutional, academic, and corporate events, fairs, meetings, and promotional activities, presenting courses offered by the campus and the Postgraduate Program; Support the planning, organization, and execution of in-person or online institutional postgraduate events, in coordination with relevant internal departments; Provide service to internal and external audiences (students, faculty, partners, and interested parties) through all institutional channels made available by UNIVALI; Provide service via Omnichat and other digital channels and official social media platforms; Record, track, and forward requests and demands to responsible departments, providing support and clarifications until resolution; Carry out communication-related activities with the public, ensuring clarity, agility, and institutional alignment; Plan and execute relationship-building initiatives targeting specific audiences, proposing marketing, promotional, and loyalty initiatives; Support the management of the Postgraduate Program’s social media platforms—especially LinkedIn—collaborating on course promotions, event announcements, institutional initiatives, and strategic content; Promote the institutional brand, organize requests, define priorities, balance schedules, and meet deadlines; Support the manager in projects related to commercial operations, communication, and partner management. Act as an interface between internal departments directly interacting with customers, seeking integrated solutions; Map and segment customers by profile and needs, developing tailored actions for each group; Support administrative routines, including organization, archiving, and control of documents, reports, minutes, and institutional records. **Requirements:** Completed undergraduate degree in Social Communication, Marketing, or related fields; Postgraduate specialization in Communication, Marketing, Events, or Customer Relationship Management is desirable; Experience in customer service (students and faculty) and/or commercial areas; Experience or familiarity with omnichannel service (chat, social media, and service systems); Knowledge of digital communication strategies, with emphasis on LinkedIn and institutional social media; Strong verbal and written communication skills; Interpersonal and negotiation skills; Organizational ability, attention to detail, and capacity to manage multiple tasks simultaneously; Basic computer literacy (Microsoft Office suite and service systems); Availability for external visits, event support, and participation in institutional activities; Proactive profile, results-oriented, committed to meeting targets and delivering high-quality service. Availability to work from Tuesday to Saturday, 4:00 PM to 10:00 PM, with a 15-minute break. ***UNIVALI values inclusion and equal opportunity; all positions are open to persons with disabilities and INSS-rehabilitated individuals.*** Employment Type: Direct Hire (CLT) Salary: R$2.500,00 – R$2.700,00 per month Benefits: * Health insurance * Dental insurance * Education allowance * Private pension plan * Transportation allowance Screening Question(s): * Do you have experience in customer service and/or commercial areas? * Do you have basic computer literacy (Microsoft Office suite and service systems)? Education: * Completed undergraduate degree (Mandatory) Work Location: On-site