Description: * Basic knowledge of operating systems (Windows, Unix); * Basic customer service skills; * Completed or ongoing technical education in Systems Analysis and Development, IT Management, Networks, Information Systems, or related fields; * Contact new customers based on requests registered in the ticketing system; * Deploy and install Nexxera solutions according to customer requirements; * Register new customers in applications; * Verify and confirm customer data and record it in the system; * Contact customers to conduct training on solutions; * Record and schedule follow-ups regarding deployments; * Consult technical documentation to propose alternative solutions; * Guide customers on solution functionalities; * Respond to customer requests within the stipulated timeframe; * Guide customers on solution customizations; * Achieve departmental performance targets; * Assist operators in carrying out their tasks; * Log internal tickets for the team to support deployments and improve processes; * Identify and propose improvements to the deployment process. 25120702021938607