Commercial Assistant

Description

Job Summary: Ensure a positive customer experience, achieve business results, and maintain long-term relationships by proactively driving retention and satisfaction. Key Highlights: 1. Customer onboarding to post-sales follow-up 2. Proactive engagement in customer retention and satisfaction 3. Collaboration with sales, support, and marketing Position: Customer Success (CS) On-site position in Itajaí / SC Job Mission Ensure customers have a positive experience, achieve results with our services, and maintain a long-term relationship with the company. Salary R$ 3\.000,00 Location: Itajaí \- Centro Main Responsibilities **Follow up with customers from onboarding through post-sales** Ensure correct use of the product/service **Proactively drive customer retention and satisfaction** Identify opportunities for improvement, upsell, and cross-sell **Resolve questions, issues, and alignment matters with empathy and agility** Maintain customer success records and metrics (NPS, churn, engagement) **Collaborate closely with sales, support, and marketing** **Requirements** Prior experience in customer service or client relationship management l **Strong verbal and written communication skills** Empathetic, organized, and proactive profile **Problem-solving ability and expectation management skills** Proficiency with digital tools (CRM, WhatsApp, email, spreadsheets) Advantages **Experience in Customer Success or post-sales roles** Familiarity with retention and loyalty metrics **Analytical mindset and results-oriented approachInterested candidates must send their resumes via WhatsApp: 47 99725 5948** Compensation: R$2\.518,00 \- R$3\.000,10 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site