Access Controller - PCD

Description

Job Summary: Receptive and proactive customer service, including access control, gate authorization, and reporting of atypical situations. Key Highlights: 1. Remote concierge service 2. Clarification of doubts regarding products and services 3. Operation using two screens simultaneously and a monitoring system **Job Location:** Barreiros – São José/SC Service is provided remotely, with access control and gate authorization for condominiums. **Position:** Customer Service Assistant **Salary:** R$ 1\.792,00 **Work Schedule:** 6 days on / 1 day off **Working Hours:** 6h20 (6 hours \+ 20-minute break) **Possible Work Schedules:** Flexibility available for early shifts. * 13:20 – 19:40 * 14:00 – 20:20 * 14:20 – 20:40 * 14:40 – 21:00 * 15:00 – 21:20 * 15:40 – 22:00 * 16:00 – 22:20 * 16:20 – 22:40 * 16:40 – 23:00 * 17:00 – 23:20 * 17:20 – 23:40 First week: 12:00–18:00 (Monday to Saturday – Sunday off) **Main Responsibilities** * Remote concierge service according to standard procedures * Authorization or denial of access * Receptive customer service * Clarification of doubts regarding products and services * Proactive outreach when necessary * Reporting of atypical situations * Escalation of technical issues to support * Operation using **two screens simultaneously and a monitoring system** **Mandatory Requirements** * Completed high school education * Experience or familiarity with technology * Proficiency in computer use * Availability to work on weekends and holidays * On-site work in Barreiros **Eligible PCD Candidates:** * Physical disabilities * Autism – Level 1 support * Monocular vision * Low vision * Moderate hearing impairment **Benefits** * R$ 120.00 attendance bonus * Meal allowance: R$ 15.00 per day * Transportation voucher * Childcare assistance: R$ 199.59 * Vangarden card * Gogood * Guapeco * Decompression area * Complimentary fruits Monthly salary range: R$1\.518,00 \- R$2\.734,14 Additional Benefits: * Dental care * Private pension plan * Transportation voucher Work Location: On-site