Description: Academic Background* Bachelor's degree in Information Technology, Information Systems, Engineering, or related fields. * Desired: Postgraduate degree or MBA in Product Management, Innovation, Marketing, or Strategy. Professional Experience* Minimum of 3 years of experience in product management or related areas, with proven track record in team leadership, product development and launch, and performance metrics management. * Desired: Experience with digital SaaS products, especially in B2B omnichannel customer service platforms. Desirable Certifications* Agile methodologies (Scrum, Kanban). * Certifications in Product Management, Product Marketing, or UX. * Courses in Communication, Leadership, and Emotional Intelligence. Behavioral Skills* Strategic and Innovative Vision: Ability to connect business objectives with customer experience. * Communication and Influence: Clear communication with teams and stakeholders at all levels. * Inspirational Leadership: Ability to motivate, guide, and empower cross-functional teams. * Analytical Thinking: Strong command of metrics and data interpretation. * Results Orientation: Focus on performance and delivery of tangible value. * Conflict Management and Collaboration: Promote harmony and efficiency across diverse departments. * Proactivity and Continuous Improvement: Constantly seek creative solutions and process optimizations. * Organization and Time Management: Ability to prioritize tasks, manage deadlines, and optimize processes. * Results Orientation: Focus on goals and performance, ensuring delivery of high-quality products. * Leadership and Motivation: Ability to inspire and develop teams, fostering a high-performance environment. * Proactive Problem Solving: Ability to anticipate and effectively resolve challenges. * Focus on Continuous Improvement: Persistent pursuit of process and product optimizations and innovations. People Management and Team & Leader Development: * Recruitment and Onboarding: Lead selection and integration processes for new product team talent, fostering the creation of high-performance teams. * Continuous Development: Implement PDIs, performance evaluations, and training plans, promoting technical and behavioral growth of professionals. * Mentoring and Feedback Culture: Conduct one-on-one meetings and mentoring sessions, strengthening engagement, autonomy, and a culture of continuous learning. * Collaborative Leadership: Inspire and guide teams to work cohesively, prioritizing value delivery and customer-centric thinking. Operational and Process Management: * Integrated Coordination: Supervise the operations of PMM, PMO, PM, PO, and UX teams, ensuring alignment between strategy, processes, and execution. * Governance and Tools: Structure workflows, documentation, and routines in management tools (JIRA, Trello, Notion, etc.), promoting clarity and traceability of deliverables. * Quality and Efficiency: Ensure products are delivered on time, with technical excellence and a focus on results. * Audits and Continuous Improvement: Conduct periodic reviews to identify opportunities for optimization and innovation in product processes. Monitoring and Action on Metrics (KPIs): * Metric-Driven Management: Define and monitor strategic indicators such as NPS, CAC, LTV, ROI, cycle time, conversion, and adoption rates. * Data Analysis: Translate data into actionable insights using dashboards and BI tools, anticipating risks and opportunities. * Goals and Results: Set challenging and measurable goals, tracking team progress through performance rituals and results meetings. Cross-Departmental Integration and Communication: * Act as a strategic bridge between Product, Development, Operations, Marketing, and Sales, ensuring coherence between product narrative and corporate strategy. * Promote transparent and cross-functional communication, ensuring alignment between stakeholders and technical teams. * Lead alignment rituals (weeklies, quarterlies, reviews) to ensure synergy and execution pace. Strategic Planning and Reporting: * Product Roadmap: Develop, prioritize, and maintain the product roadmap based on market data, customer feedback, and corporate objectives. * Vision and Positioning: Actively participate in defining product value propositions and competitive advantages. * Executive Reports: Prepare managerial reports and strategic presentations for leadership, highlighting results, ROI, and recommendations for evolution. 2510300202211839360