At Paradigma Business Solutions, we have been specialists for 27 years in developing relationship and electronic negotiation solutions, operating the largest base of electronic procurement portals in Brazil—and we are seeking new talent! Do you enjoy seeing your work directly applied to business outcomes, contributing positively to your team? Then join us as a PARADIGMO! Responsibilities and Duties You will be responsible for providing technical support for the company’s products, handling support tickets and assisting users via phone and email. Your role will include clarifying questions regarding system functionality and associated business rules. Additionally, you must identify and diagnose issues, applying solutions in accordance with product specifications and business rules. Requirements and Qualifications * Technical school diploma / undergraduate degree / higher education degree in Technology; * Prior experience in technical support; * Spanish: proficiency in both oral and written communication. **Desirable:** * Experience with integration APIs conforming to SOAP and REST standards; * Knowledge of SQL databases (DQL, DML, DDL, and DTL). Benefits * Meal/food voucher; * Health insurance plan with no co-payment; * Dental insurance plan with no co-payment; * Tuition assistance program; * Birthday day-off; * Referral bonus for successfully hired candidates; * Happy Friday; * Connectivity allowance; * Fresh fruit available during the day; * Free parking; **We are inclusive and respect differences:** our opportunities are open to all talents.