OPERATIONS COORDINATOR

Description

Job Summary: Responsible for coordinating logistics activities, leading teams, and ensuring compliance with safety and quality standards. Key Highlights: 1. Leadership and development of multidisciplinary teams 2. Management of logistical and operational processes 3. Focus on safety, quality, and continuous improvement **Job Description:** ---------------------- **This position is also inclusive for persons with disabilities (PCDs).** Responsible for coordinating activities related to order picking, packaging, returns, receiving, verification, and vehicle loading in the dispatch area. Coordination of unloading, verification, and storage activities in the receiving area. Team leadership and motivation. Responsible for ensuring compliance with HSE and Quality standards and procedures. **Requirements** -------------- **What are the requirements?** * Experience in leadership and development of multidisciplinary teams; * Knowledge of receiving, warehousing, inventory, picking, and dispatch processes; * Experience in managing performance indicators (KPIs) and analyzing operational results; * Familiarity with WMS, ERP systems, and intermediate/advanced Microsoft Office Suite; * Experience in operational planning, resource management, and productivity; * Knowledge of Safety, Quality, Compliance, and HSE standards; * Analytical capability, strategic vision, and focus on continuous improvement; * Skills in conflict management, decision-making, and problem-solving; * Experience in implementing projects, launching operational startups, and improving processes; * Strong communication, organizational skills, and ability to thrive in a dynamic environment; * Availability to work across different shifts and provide operational support when required. **Responsibilities** --------------------- **Among your main responsibilities, you will:** * Ensure employees use personal protective equipment (PPE) as specified by safety (HSE) rules for performing their tasks, and assess the condition of such equipment; * Coordinate with the Safety (HSE) department to ensure all employees have appropriate PPE according to the specifications of their respective tasks; * Ensure that safety (HSE), compliance, and quality concepts and regulations are implemented in the workplace; * Assign and supervise tasks for logistics assistants, inventory assistants, and analysts; * Coordinate activities within the Operations Room and Inventory departments, ensuring process execution and efficiency; * Maintain cleanliness and order at the workplace; conduct safety briefings in the absence of supervisors; * Conduct weekly administrative briefings with the Operations Room and Inventory departments; * Report accidents and incidents per the established safety procedure; * Monitor activity flow and allocate resources strategically and in alignment with operational priorities; * Provide visibility to supervision regarding business activity decision-making processes; * Lead the team; * Support supervisors in projecting staffing needs (Labor Planning) and optimizing resource utilization to achieve operational targets; * Assist supervision in managing the Labor Management System (LMS) for productivity and effectiveness; * Conduct Behavior-Based Safety (BBS) dialogues in accordance with goals set by management; * Participate in and contribute to continuous improvement initiatives; * Promote teamwork and support employee development; * Provide regular feedback to employees; * Plan leave and vacation schedules and manage employees’ time-off bank balances; * Coordinate ongoing improvement of activities and cross-functional collaboration among team members; * Conduct performance dialogues with employees, evaluating their results against company-defined criteria and objectives; * Ensure maintenance of the workplace and equipment, reporting any damage or incident to responsible departments to guarantee safe working conditions and protect company assets; * Interact with and ensure employee participation in DHL programs; * Monitor customer KPIs in coordination with the Quality department; * Manage HR data electronically via the designated system; **About DHL** --------------- DHL Supply Chain is the global leader in logistics, connecting people and businesses. With innovative solutions and efficient operations, we value every individual and believe in the power of diversity. We foster a safe, inclusive, and collaborative environment where every talent can grow and build a purpose-driven career. Click here to learn more!