Technical Support Analyst

Description

Job Summary: SKYCAM is seeking a Technical Support Analyst to provide customer service and technical support for the use of equipment and systems, with emphasis on relationship building and problem resolution. Key Highlights: 1. Opportunity for professional growth in an expanding company 2. Focus on customer service and technical support 3. Working with dental technology and systems **SKYCAM**, a leading company in dental technology, is looking for a **Technical Support Analyst** to assist customers with the use of our equipment and systems. This is an excellent opportunity for professionals with experience in **customer service, technical support, telemarketing, or online support**, who seek professional growth within an expanding company. Main Responsibilities * Customer service via **WhatsApp, phone, and digital channels**; * Remote technical support (hardware and software); * Guiding customers during product usage; * Logging and organizing support tickets; * Tracking requests and follow\-up; * Supporting the team in achieving service goals and performance metrics. Mandatory Requirements * Completed High School education; * Residency in **São José dos Campos – SP**; * Strong verbal and written communication skills; * Proficiency with technology and systems; * Organizational skills, responsibility, and commitment. Preferred Qualifications (increase your chances) * Experience in **Technical Support**; * Experience in **Customer Service**; * Experience in **Telemarketing or Call Center**; * Experience in **Online Support / Digital Customer Service**; * Experience in service sales or after\-sales. Work Schedule * Monday to Thursday: **7:30 AM to 5:30 PM** * Friday: **7:30 AM to 4:30 PM** Salary and Benefits * Salary: **R$ 2\.211,49** * Transportation Allowance: **R$ 10.50/day** * Meal Allowance: **R$ 26.00/day** Employment Type * Initial: Service Provision Contract (90 days) * After probationary period: **CLT Employment** Ideal Profile We are seeking professionals who: * Enjoy customer interaction and relationship management; * Possess a problem\-solving mindset; * Are patient and organized; * Have interest in technology and technical support. * Technical Support Analyst \| Technical Support \| Customer Service \| Help Desk \| Remote Support \| Online Customer Service \| Telemarketing \| After\-Sales \| Customer Success \| Support Assistant Compensation: R$2\.000,00 \- R$2\.200,00 per month Benefits: * Meal Allowance * Transportation Allowance Work Location: On\-site