Technical Advisor Manager

Description

Job Summary: A professional to lead the department's strategy, manage teams and projects, and ensure customer success through GIS solutions and strategic planning. Key Highlights: 1. Strategic leadership and project management with a focus on GIS 2. Team and performance management with a focus on results 3. Business development and customer satisfaction Description: Education: * Bachelor's degree/Specializations. Technical Skills: * Knowledge of GIS (Geographic Information System), IT (Information Technology) in corporate strategy; * Knowledge of strategic planning; * Knowledge of cost analysis and budgeting; * People and team performance management; * Experience with ArcGIS; * Fluent/Advanced English; * Data analysis and interpretation. Desirable Skills: * Master's degree; * Doctoral/Post-doctoral certifications; * In-depth knowledge and understanding of Imagem's products and services; * Develop, implement, and monitor the department's strategy (planning, budgeting, scheduling, and KPIs); * Participate in developing customers' and the Executive Board's business strategies; * Ensure alignment with the Executive Board/Company strategy, cascading all initiatives to the team; * Monitor and provide visibility into the progress of deliverables under your management; * Promote synergy between Solutions and other Executive Boards/Departments; * Guide business units on best practices; * Identify improvement opportunities in sales processes, developing actions aligned with business unit process requirements; * Manage customer support to ensure business success using our products and services; * Lead the development and execution of a plan to intensify the use of acquired technologies to enhance business processes; * Ensure that resources and actions required for the customer's business strategy are aligned with their expectations; * Provide specialized support for EA/EAP contracts; * Collaborate synergistically with Sales Channels in account development and with Support and Customer Success teams to ensure customer satisfaction; * Monitor and provide visibility into the progress of deliverables under your management; * Revenue and cost management; * Manage staff allocation according to targets and established policies; * Prepare, verify, and validate managerial reports to support company decision-making; * Promote the development of new projects, process improvements, and shared or interdependent activities by identifying and applying market best practices and conducting interdepartmental meetings; * Manage departmental activities, establishing schedules, performance indicators, and guiding the achievement of productivity goals within agreed timelines, ensuring fulfillment of all company obligations; * Negotiate deadlines for information submission from management teams, assess the quality of such information, and track data entry to ensure report quality and timely delivery; * Perform people management: monitor, evaluate, and develop the team; * Serve as a role model for our company culture, engage deeply with our business, and show commitment to the development of your department and the company as a whole; * Manage and control the department's budget; * Manage processes, adherence to Quality Policies, and risk and change management. 2511170202461814581