Field Operations Supervisor

Description

Job Summary: Supervises field and operations technical teams, coordinates maintenance activities, and ensures SLA compliance and performance of video surveillance systems. Key Highlights: 1. Leadership of technical teams in operations and maintenance of critical systems. 2. Work with artificial intelligence and high-tech video surveillance. 3. GPTW-certified environment focused on autonomy and professional development. About ALTAVE **On-site position in São José dos Campos, with frequent travel required** Protecting lives and assets through technology is our guiding purpose. Founded by engineers from ITA (Instituto Tecnológico de Aeronáutica), ALTAVE has been developing AI-powered video surveillance solutions for over 15 years to reduce risks, prevent accidents, and increase operational efficiency. We serve companies in oil & gas, mining, energy, industry, and infrastructure sectors, operating both in Brazil and internationally. Our Values Challenges inspire us Integrity and honesty in relationships Mutual trust as the foundation of work Autonomy with responsibility and excellence We are spirited Responsibilities * Supervise field technicians and operators responsible for maintenance, support, and continuous operation of ALTAVE solutions. * Organize shifts, travel, mobilizations, and service priorities. * Distribute tasks and monitor technical activities both on-site and remotely. * Coordinate preventive, corrective, and predictive maintenance for cameras, sensors, networks, equipment, and power infrastructure. * Ensure incident response and SLA compliance. * Monitor availability, stability, and performance of deployed systems. * Serve as escalation point for complex technical issues. * Support diagnostics related to hardware, networks, Linux, electrical systems, electronics, and connectivity. * Accompany deployments and commissioning when required. * Ensure proper logging of service interventions, traceability of actions, and quality of technical documentation. * Track KPIs and report results, risks, and deviations to management. * Identify recurring failures and support root cause analysis with Hardware, AI Software, Support, and Deployment teams. * Ensure compliance with technical, operational, safety procedures, and customer requirements. * Support team mobilization and documentation regularization. * Deliver feedback, monitor team performance, and provide technical development. * Maintain technical communication with clients during incidents and operational meetings. Requirements * Completed technical education in Electronics, Electrotechnics, Mechatronics, Computer Networks, Telecommunications, or related fields. * Ongoing or completed Bachelor’s degree in Electrical Engineering, Electronics, Mechatronics, Telecommunications, Control and Automation, or related disciplines. * Active professional registration with CFT/CRT system or documentation suitable for immediate issuance. * Experience in supervising or leading field technical teams in maintenance or operations. * Experience in installation and preventive/corrective maintenance of equipment, networks, or automated systems. * Knowledge of hardware, basic electricity, electronics, and measurement instruments. * Knowledge of networks, connectivity, cabling, TCP/IP, and link diagnostics. * Basic or intermediate knowledge of Linux. * Experience managing incidents, prioritizing tasks, and meeting SLAs. * Ability to interpret diagrams, manuals, and technical documents. * Willingness to travel frequently, work in industrial environments, and maintain schedule flexibility. * Valid Brazilian National Driver’s License — Category B. * Leadership, organizational, and decision-making skills under pressure. * Advanced English for technical reading and leading client meetings. Preferred Qualifications * Experience with embedded systems, IoT, automation, or video surveillance. * Experience in mining, agribusiness, oil & gas (onshore or offshore). * Knowledge of CCTV, IP cameras, sensors, and communication infrastructure. * Valid NR-10 and NR-35 certifications. * Experience with help desk tools or ticket management systems. * Familiarity with availability KPIs, MTBF, and MTTR. Success Metrics * System availability and stability. * SLA and maintenance schedule compliance. * Reduced asset response and recovery time. * Reduced recurrence of failures and returns. * Adherence to preventive maintenance plans. * Quality of installations, diagnostics, and interventions. * Clarity and agility of logs and reports. * Compliance with safety procedures and customer requirements. * Team growth in autonomy, productivity, and technical capability. What You’ll Find Here A technology-driven environment where you take responsibility for critical operations, interact directly with clients, and work with artificial intelligence, video surveillance, networks, and field equipment. You will have autonomy to organize operations, develop your team, and contribute to the availability and reliability of ALTAVE solutions. We are a GPTW-certified employer and ranked among the 2025 Best Companies to Work For in the Industry category. Additional Benefits Health and dental plans, Flash benefits, TotalPass, Clude, birthday day off, and much more! Are you interested? If this challenge aligns with your profile and career stage, we’d love to meet you!