IT Support and Infrastructure Analyst

Description

Job Summary: Providing IT technical support and infrastructure services to ensure continuous operation of systems, equipment, networks, and servers. Key Highlights: 1. End-user technical support (on-site and remote) 2. Hardware, software, and network problem diagnosis and resolution 3. Basic server administration knowledge (Windows and/or Linux) **Description** Role in the field of **IT technical support and infrastructure**, focused on maintaining the continuous operation of systems, equipment, networks, and servers. **Main Responsibilities** * End-user technical support (on-site and remote) * Hardware, software, and network problem diagnosis and resolution * Server monitoring and basic maintenance * Configuration of computers, systems, and access permissions * Support for information security practices * Organization and tracking of service tickets **Requirements** * Experience in technical support (help desk / service desk) * Networking knowledge (TCP/IP, Wi\-Fi) * Basic server administration knowledge (Windows and/or Linux) * Strong communication and organizational skills **Preferred Qualifications** * Experience with cloud platforms or databases * Familiarity with ticketing tools * Experience with remote access solutions Salary: Negotiable Benefits: On-site meal allowance. Residence in Americana, Santa Bárbara d'Oeste, or Nova Odessa. Employment Type: Full-time CLT Work Location: On-site