Support Analyst - Sumaré

Description

Job Summary: Responsible for installing, configuring, and maintaining computers, peripherals, and software, ensuring full functionality and user support. Key Highlights: 1. VIP support with personalized assistance 2. Perform hardware and software problem diagnosis and resolution 3. Maintain IT inventory control and coordinate service tickets with vendors In this role, you will be responsible for installing, configuring, and maintaining computers, peripherals, and software, ensuring full equipment functionality and user support within established standards and deadlines. **Responsibilities:** * Install, configure, and maintain computers, peripherals, and software according to company-defined standards. * Perform hardware and software problem diagnosis and resolution. * Execute IMAC (Install, Move, Add, Change) activities on IT assets. * Provide VIP support with personalized assistance, including audio and videoconferencing technology management. * Install network printers and share devices. * Provide support for Office 365 and corporate systems. * Install and troubleshoot compliance and coverage software. * Maintain IT inventory control and coordinate service tickets with vendors. * Support equipment and license procurement processes. * Provide support for Mac devices. * Strictly comply with established Service Level Agreements (SLAs). * Support recurring meetings, events, and after-hours activities when required. * Document incidents, problems, and solutions to update the internal knowledge base. Requirements: * Experience with hardware and software installation and support. * Knowledge of local networks (DHCP, DNS). * Communication and user support skills. * Proficiency in Office 365 and collaborative tools. * Experience with on-site support (Hands & Feet). * Ability to accurately follow technical standards and procedures. * Intermediate/advanced English proficiency enabling communication with global teams. **Additional Information:** * Compensation: R$ 3.000,00 CLT. * Benefits: Reduced-cost Medical Assistance, Dental Assistance, Life Insurance, Meal Voucher, and Transportation Voucher. * Schedule: 8:00 AM to 6:00 PM. * Location: Parque das Indústrias Neighborhood (Nova Veneza) (Sumaré/SP).