Description
**IT Internship – Technical Support**
The **Vellon** company is seeking an intern to work in the **Customer Service – Technical Support** department, providing support to internal and external customers with a focus on quality and agility.
**Main responsibilities:**
* Provide personalized customer service via chat and phone calls, recording all requests and information in the system;
* Perform necessary technical procedures to address received requests;
* Support internal and external customer service teams by providing information and executing requested procedures;
* Ensure clarity, accuracy, and responsiveness in interactions, adhering to company standards.
**Requirements:**
* Currently enrolled in a Technical or Undergraduate program in Information Technology or related fields;
* Strong verbal and written communication skills;
* Organizational skills and attention to detail;
* Proactivity and willingness to learn.
**Preferred qualifications:**
* Prior experience in customer service or technical support;
* Basic knowledge of ticketing systems.