Process Analyst

Description

Job Summary: A professional responsible for mapping and monitoring processes, participating in institutional projects, preparing technical documentation, and delivering training. Key Highlights: 1. Institutional process mapping and monitoring. 2. Participation in the development and monitoring of technical projects. 3. Preparation of documentation and employee training. **SUMMARY DESCRIPTION** Map institutional processes; participate in the development and monitoring of institutional projects; prepare technical documentation; control and monitor institutional processes and documentation; deliver technical training to employees. **DETAILED DESCRIPTION** 1\. Map processes by interviewing employees in person and/or virtually, analyzing and describing procedural steps using Bizage and SIPOC, whenever necessary; 2\. Participate in the development and monitoring of institutional projects according to organizational guidelines, providing technical guidance and recommending best practices, utilizing Bizage, Excel, PMG, BSC, Planner and/or Bitrix as required; 3\. Prepare technical documentation (manuals, flowcharts, organizational charts, Standard Operating Procedures [SOPs], reports, and forms) using Bizage, Word, Excel, and PDF, inserting required information and distributing to relevant departments as needed; 4\. Control and monitor processes, reviewing them and proposing continuous improvements based on organizational execution and results, whenever necessary; 5\. Control and monitor institutional documentation using Word, Excel, and PDF, reviewing, adding and/or removing information in accordance with best practices, and publishing updated documents on the Intranet and OnCloud as required; 6\. Deliver technical training to employees using PowerPoint and/or Bizage, presenting processes and their breakdowns in person and/or virtually, and addressing questions whenever necessary;