Commercial Assistant / Commercial Support

Description

Job Summary: The professional will provide consultative support, follow up on commercial proposals, manage registrations, and resolve financial and operational issues. Key Highlights: 1. Consultative support and assistance to partners and customers 2. Support in accreditation, finance, credit analysis, and systems 3. Opportunity to conduct training and development **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 9:30 AM to 7:18 PM — Optional Saturdays with OVERTIME PAYMENT **Level:** Operational **Employment Type:** Tenured — CLT labor code **Main Responsibilities:** * Provide consultative support to partners and stores via WhatsApp, phone, chat, and Bitrix; * Guide and monitor commercial proposals at all stages; * Perform registrations, data entry, and system data updates; * Issue invoices and send payment confirmations to customers; * Monitor and resolve financial and operational issues; * Support queries related to accreditation, finance, credit analysis, and internal systems; * Maintain and update the customer service tracking log; * Conduct online and in-person training on products, systems, and processes for commercial teams, partners, and banking correspondents. ***IMPORTANT INFORMATION*** During training and learning, working hours will be from 8:30 AM to 6:18 PM. After the adaptation period, working hours will be from 9:30 AM to 7:18 PM *FLEXIBLE SCHEDULE AVAILABILITY WILL BE A DIFFERENTIATOR* **Requirements:** **What We Seek:** * Excellent oral and written communication skills; * Typing proficiency and ease of use with computer systems; * Organizational skills and attention to detail; * Proactivity and sense of urgency; * Collaborative spirit and teamwork orientation. **Benefits:** Medical insurance, Dental insurance, Gym allowance, Culture allowance, Meal allowance, Food allowance, Transportation allowance