Field Services Operator

Description

Job Summary: We are seeking a Field Services Operator to perform installations, repairs, and other service orders, delighting customers while demonstrating a strong sense of ownership. Key Highlights: 1. Experience the organizational identity of the Brisanet Group 2. Keep the company vehicle compliant with defined processes 3. Make referrals for additional or new sales We are looking for a **Field Services Operator** to carry out field "Service Orders" (SOs), including installation, repair, address change, and other services, in accordance with the company's defined operational procedures. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Experience the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use personal and collective protective equipment when required; * Drive the company vehicle when necessary; * Perform other related duties as needed by the department and leadership direction; * Maintain the company vehicle in compliance with Fleet Department-defined processes, ensuring its proper functioning; * Implement workplace safety procedures, such as Preliminary Risk Analysis (PRA) and use of Personal Protective Equipment (PPE), per current legislation; * Execute field service orders, including installation, repair, address change, and other services, in accordance with the company's defined operational procedures; make referrals for additional or new sales; * Safeguard and assume responsibility for the conservation, maintenance, proper use, and custody of resources provided by the company, and inspect the work environment after service completion to ensure organization, cleanliness, and proper disposal of used materials. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Knowledge of networks and computer maintenance; * Familiarity with the city’s geography; * Driver’s license class "B" and defensive driving certification. **Preferred qualifications:** * 6 months of experience in telecommunications; * Willingness to travel; * Knowledge of access transmission technologies and media – twisted-pair cables and optical fiber; * Router and signal repeater configuration; * Structured cabling; * Customer service techniques. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat and hierarchical environment — in other words, you are the protagonist of your career!; * Meal allowance (Headquarters via cafeteria; Branches via iFood); * Co-payment health plan; * Dental plan; * Life insurance; * Daycare allowance; * Dependent PCD allowance; * Payroll-deductible loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeastern Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeastern Brazil, delivering **cutting-edge connectivity — from the interior to state capitals**, actively contributing to digital transformation in Brazil.