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Job Summary: Join the Field Service team to resolve software and hardware issues, providing user, network, and IT management support. Key Highlights: 1. Opportunity to work in technical support and IT maintenance 2. Focus on resolving software and hardware issues 3. Teamwork in a digital transformation environment If you enjoy solving software and hardware-related problems, join the Field Service team. **Responsibilities and Duties** * Maintenance of computers and peripherals; full computer relocations, * Analysis of customer software installed on company machines; * User Support * Network Environment Support * Domain Environment Support * Troubleshooting Assistance * IT Supplies Control * On-Site and Remote User Support * Maintaining Operational Technology Infrastructure **Requirements and Qualifications** **Mandatory:** * Basic Networking Knowledge; * Basic Domain Knowledge; * Basic Telecommunications Knowledge; * Technical English; * Prior experience in this role is a plus. **Additional Information** **This position requires PRESENCE ON SITE.** **Salary** 2\.287 **Working Hours** From 12:12 PM to 10:00 PM **Work Schedule** 220 hours/month \| Rotating Shift 5x2 \- **Days Off:** Sunday, Saturday **Work Location:** Cabula Unit **Powered by AI. Connected by People.** Atento has been a benchmark in the BPO sector for many years. Now, we are taking it a step further, leading the Business Transformation Outsourcing (BTO) movement — a new way to transform customer experience. We do this by combining **consulting, artificial intelligence, people empowerment, and operational excellence.** **Our strength lies in our people.** Passionate specialists capable of making technology simple, effective, and impactful. If you identify with this purpose, value empathy, and believe technology should serve people, join us! Here, you will be part of transformative experiences that foster connection and deliver tangible results. **Also explore our other Career Portals:** Atento Portal – for customer service positions (chat, voice, email, etc); Atento Digital Portal – for digital marketing and social media roles; Atento TI Portal – dedicated to technology professionals; Atento PAP Portal – for door-to-door sales representatives/supervisors; Interfile – offering back-office and process management solution positions; PCD Portal – exclusively for persons with disabilities. Tip: Always keep your information updated and complete, and try to complete one application process before starting another, agreed?
