Customer Success Assistant

Description

Job Summary: Support the onboarding process and monitor the customer journey, address customer requests, and maintain a proactive relationship with a focus on continuous improvement. Key Highlights: 1. Support and monitoring of the customer journey 2. Focus on proactive customer service and relationship building 3. Opportunity for internal growth **Responsibilities:** * Support the onboarding process and monitor the customer journey; * Address and route customer requests while maintaining a close and proactive relationship; * Update information in systems (CRM and other management tools); * Collect feedback and organize information for continuous improvement; * Facilitate communication between customers and internal departments (support, finance, sales). **Requirements:** * Completed high school education (a college degree is a plus); * Strong verbal and written communication skills; * Organizational skills and attention to detail; * Collaborative mindset with a customer service orientation; * CRM tool experience is considered a plus. **We Offer:** * Fixed salary \+ cost-of-living allowance \+ performance bonuses. * Health and dental plan subsidies. * Life insurance. * Career development path and internal growth opportunities. * Corporate university. **Working Hours:** Monday to Friday, 8:00 AM to 6:00 PM. **Location:** Caminho das Árvores, Salvador\-BA. Minimum Education Level: High School (Secondary Education) * Life Insurance * Cost-of-Living Allowance * Health and Dental Plan Subsidies * Career Development Path * Performance Bonus