Technical Support Specialist

Description

Job Summary: Responsible for providing technical support to IT users, ensuring proper operation of equipment and systems. Key Highlights: 1. Hardware, software, and network technical support 2. Preventive and corrective equipment maintenance 3. Assistance in user training on new technologies **Technical Support Specialist** -------------------------- **OVERVIEW** Responsible for providing technical support to the company's IT users, ensuring proper operation of utilized equipment and systems. **MAIN RESPONSIBILITIES** Provide technical support to company users via in-person, remote, or telephone assistance Diagnose and resolve hardware, software, and network-related issues Perform preventive and corrective equipment maintenance Install and configure software and operating systems Manage and monitor company data backups Assist users with training on new systems and technologies Maintain accurate records of support requests and implemented solutions Collaborate with the IT team on projects and improvements related to the company's technology infrastructure Comply with the company's information security policies and standards **JOB REQUIREMENTS** Technical education in Information Technology-related fields Minimum 1 year of prior experience in technical support **KNOWLEDGE** Operating systems and software used by the company: MySQL, Linux, Windows, Office Computer networks and information security Microcomputer maintenance and assembly Database management Point-of-Sale (POS) systems Scales **COMPETENCIES** Adaptability Systemic analysis Technological updating Communication; Creativity Dynamism Organization Planning Proactivity Interpersonal relationship Problem solving Decision making Teamwork **BENEFITS** Health insurance plan Dental insurance plan Meal voucher Educational assistance Group life insurance **IMPORTANT NOTES** Availability to work flexible hours, including weekends and holidays, as required