Senior Support Analyst

Description

Job Summary: Provide on-site technical support to ensure the quality of IT services and customer satisfaction. Key Highlights: 1. On-site technical support 2. Incident resolution and troubleshooting 3. Ensuring the quality of IT services **Description** 100% on-site – Location: Campinas/SP Work Schedule: 5×2, 8 hours per day Available Shifts: 8:00 AM to 5:00 PM Work Schedule: 12×36 Available Shifts: 7:00 AM to 7:00 PM NAVA has an open opportunity for Field Service, providing on-site technical support to ensure the quality of IT services and customer satisfaction. **Responsibilities and Duties** Daily Activities: Respond to on-site service requests; Execute checklists, gather information, and complete visit conclusion forms; Log incidents in the ticketing system and perform troubleshooting until resolution; Monitor incident status, keeping them updated with details of performed activities; Coordinate with other internal support teams when necessary; Understand customer needs and deliver service according to predefined procedures. **Requirements and Qualifications** Requirements: Completed high school education; Currently pursuing or having completed a bachelor’s degree in IT or Electrical Engineering is a plus; Knowledge of microcomputing; User support techniques.