Services Coordinator

Description

Job Summary: An enthusiastic and committed professional to plan, execute, and coordinate maintenance services for valves and instruments, providing technical support and managing teams. Key Highlights: 1. Be the protagonist of your career in a dynamic and innovative environment 2. Opportunity for personal and professional development 3. Contribute to the success of the organization and its customers **Are you looking for a new opportunity in your career?** If you are an enthusiastic, committed professional who enjoys challenges and aspires to be the protagonist of your career, Valmet Flow Control has this opportunity for you! **Your main tasks and responsibilities include** **:** * Plan and execute services with the objective of maximizing resources (materials and human) to meet required specifications. * Provide technical support to sales activities and deliver technical assistance, safeguarding information and supporting activities with customers. * Coordinate corrective, preventive, and predictive maintenance activities performed by employees on instruments and valves. * Supervise activities involved in Maintenance Shutdowns, evaluating requirements and procedures necessary to achieve defined objectives. * Coordinate and monitor work performed by third parties and occupational safety activities, holding periodic meetings to assess agreed-upon work. * Prepare budgets using relevant information to assist management and executive analysis. * Conduct customer visits and lead technical meetings when necessary to ensure orderly execution of work and adherence to established deadlines. * Support Management by advising on the preparation or analysis of received reports, clarifying potential questions, and maintaining communication to optimize information utilization. * Study service planning and execution processes, enabling changes aimed at improving operational efficiency. * Establish goals and objectives for the area/department, aligning outcomes with company objectives. * Coordinate a team to monitor service execution, staying informed about decisions regarding selection and modifications (schedule or pricing), as well as any potential cost pass-through to the customer. * Support service planning analysts in meeting operational targets, understanding needs and performing tasks when necessary to avoid delays and non-compliance with contractual clauses that could harm the company. * Coordinate and review monthly overall compliance analyses against deadlines agreed upon with customers, evaluating procedures and verifying occurrences. * Review contracts and incorporated documentation, distribute them to relevant departments, and prepare control spreadsheets for contracts managed by the Service Center. * Present monthly financial performance reports for all services delivered by the Service Department to Management. * Ensure departmental collaboration in maintaining the Quality Management System and ISO certification, promoting quality culture among professionals under your responsibility and encouraging compliance with pre-established standards * Quality Manual, aiming to sustain favorable working conditions for optimal activity performance. * Support other departments regarding process improvements, identifying failures or enabling changes to enhance operational efficiency and agility. * Encourage employee participation in seminars, lectures, and internal and external training programs to promote professional and personal development through technical enhancement and updating. * Manage the company’s human capital, responsible for team formation, monitoring motivation levels, promoting disciplined behavior, addressing individual needs, identifying training requirements, and providing general guidance to maintain a healthy and productive work environment. **To succeed in this position, it is important to have:** * Bachelor's degree in Mechanical Engineering, Electrical Engineering, Automation, or related fields. * Solid experience in the Services area within the Industrial Valves market. * Proficiency in Microsoft Office tools: Excel, Word, and PowerPoint. * Advanced English proficiency. * Willingness to reside in Sorocaba/SP. * Willingness to travel. * Skills in negotiation, communication, organization, persuasion, influence, proactivity, interpersonal relationships, and learning agility. **What We Offer** We offer a dynamic work environment that values innovation and suits individuals with a development mindset who enjoy working in a fast-paced and dynamic setting. We seek team-oriented individuals eager to learn and contribute to the success of our customers. This position enables you to contribute to the organization’s success, as well as provides an opportunity for personal development. **Who We Are** At Valmet, the best talents from diverse backgrounds come together. With over 19\.000 professionals worldwide, we are global leaders in developing and delivering technologies, automation, and services for the pulp, paper, and energy industries. Our commitment to enhancing our customers’ performance demands creativity, innovative technologies, service expertise—and above all, teamwork.