Description
Job Summary:
The Sales Commercial Supervisor will be responsible for supervising production, compliance, and quality of procedures; monitoring performance indicators and customer satisfaction; and developing sales and marketing strategies.
Key Highlights:
1. Lead and align the team through training and feedback
2. Promote and disseminate the organizational culture
3. Seek innovations and improvements to increase productivity
We are seeking a **Sales Commercial Supervisor** to oversee production, compliance, and quality of procedures implemented by subordinate teams. Monitor commercial and city expansion indicators under your responsibility, including sales and installation targets. Monitor customer satisfaction levels with Group Brisanet’s products and services. Collaborate with the Growth Coordinator to develop sales, marketing, and customer retention strategies for the city under your supervision.
If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you!
Let’s sail toward the future! **\#JoinBrisanet**
**Responsibilities and Duties**
* Embody the organizational identity of Brisanet Group;
* Ensure adherence to departmental standards, processes, routines, and policies;
* Lead and align your team through follow-ups, training, feedback, task delegation, conflict resolution, motivational actions, performance evaluations, hiring requests, reassignment and/or termination requests, disciplinary measures, and other people management activities;
* Promote and internalize the organizational culture (Business, Mission, Vision, Values, and Strategy) within the team;
* Monitor and analyze area performance indicators and define short- and medium-term actions to improve deliverables;
* Seek innovations and improvements that enhance productivity and performance in area activities;
* Support audit processes when required;
* Prepare and present results reports, forms, spreadsheets, or documents to leadership as requested;
* Participate in strategic and budgetary planning for the area when requested;
* Actively participate in organizational meetings and commitments when requested;
* Use individual and collective safety equipment when required;
* Perform other duties related to the position, as needed by the area and directed by leadership;
* Monitor and support external initiatives in the city(ies) related to sales and brand promotion of Brisanet Group;
* When necessary, monitor and support internal and external store initiatives related to sales and brand promotion of Brisanet Group;
* Ensure operational support for Brisanet Group’s external operations by providing resources (training, equipment, tools, and information) enabling PAP teams to perform activities effectively;
* Develop schedules and facilitate training programs to qualify PAP, Kiosk, and NGC teams, and monitor their effectiveness;
* Monitor city-level indicators and targets for PAP, Kiosk, and NGC teams;
* Supervise PAP, Kiosk, and NGC teams during initiatives;
* Ensure documentation is available and up-to-date for external sales teams;
* Apply disciplinary measures or terminate PAP, Kiosk, and NGC team members when necessary;
* Conduct value-based feedback sessions for PAP, Kiosk, and NGC teams;
* Hold periodic alignment meetings with leaders and their teams;
* Monitor and manage all city-level indicators where you perform your duties;
* Collaborate with the Commercial Sales Coordinator to develop sales, marketing, and customer retention strategies for the city under your supervision;
* Implement actions to resolve issues or improve indicator performance;
* Monitor results and provide support when necessary to Installation, Repair, and Merger teams operating in your supervised city;
* Monitor customer satisfaction levels with Brisanet Group’s products and services;
* Complete GB dashboard entries and conduct regional GBs with the Growth Coordinator;
* Assess the need for FTTH infrastructure expansion in the city under your supervision, when required;
* Measure and evaluate results of commercial strategies implemented in the city;
* Attend administrative hearings related to PROCON and DECON when required;
* Hold meetings with public and private authorities when required;
* Represent the company and its interests before public and private institutions;
* Customer service, tracking stalled sales, and customer support;
* Participate in the hiring process for new employees;
* Approve contract terminations;
* Manage employee timekeeping;
* Support the IMOC department and the S\&L Monitoring department (when requested);
* Place procurement orders via Suplly when required;
* Handle notary-related tasks (e.g., signature authentication and contracts) when required;
* Deliver and collect materials from other cities when required.
**Requirements and Qualifications**
* Currently pursuing a bachelor’s degree in Business Administration, Commercial Management, or related fields;
* Experience managing people and sales teams;
* Skills in indicator analysis, commercial strategies, customer service techniques, basic mathematics, and basic computer literacy;
* Experience in market research and route planning;
* Customer service experience;
* Driver’s license "AB" and Defensive Driving certification. Preferred qualifications include:
* Bachelor’s degree completed in Business Administration, Commercial Management, or related fields;
* Administrative routine experience;
* Proven experience in telecommunications sales;
* Google tools (Sheets, Docs, etc.)
**Additional Information**
* A work culture that respects and values people;
* Internal events covering diverse topics;
* A collaborative environment that supports personal and professional development;
* A hybrid hierarchical and flat structure — you are the protagonist of your career!;
* Meal benefits (Headquarters via cafeteria; Branches via iFood);
* Co-payment health plan;
* Dental plan;
* Life insurance;
* Childcare allowance;
* Dependent PCD allowance;
* Payroll-deductible loans (available after 6 months);
* Discounts of up to 50% on Brisanet Internet and BrisaMusic services;
* Wellhub (Gympass);
* Up to 60% discounts at higher education institutions.
We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth.
Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará State. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity — from rural areas to state capitals**, actively contributing to Brazil’s digital transformation.
Full-time
Onsite
João Pessoa,Para
