CUSTOMER SERVICE ASSISTANT

Description

Job Summary: An opportunity for those who enjoy connecting people and organizing processes, ensuring an outstanding experience for each new customer from the very first contact—delighting them and making a difference. Key Highlights: 1. Focus on customer service and delight. 2. Process organization and assurance of an excellent experience. 3. Engagement at the beginning of the customer journey, making a difference. **Description** If you enjoy connecting people, organizing processes, and ensuring everything happens in the best possible way, this opportunity is perfect for you. At China Gate, the first contact makes ALL the difference—and that’s where you come in! Your mission will be to ensure every new customer has an outstanding experience right from the start of their journey. Here, those who serve, DELIGHT. Those who delight, MAKE A DIFFERENCE. **Responsibilities and Duties** Conduct onboarding customer service via WhatsApp, email, and telephone, guiding customers through import procedures on the Pindau platform to finalize orders; Initiate, verify, and allocate costs requested by customers to the responsible department, analyzing details thereof; Monitor the customer's status, order completion, and closure, resolving all queries regarding costs and amounts; Request import cost reviews when necessary; Fill in the shipping mark for approved orders; Request Siscomex Radar for approved orders; Review the packing list sent by China and forward it to the process team so they can proceed with next steps; Track pending items on the Trello board together with the China team; Update the customer’s status in the CRM system according to their current stage; Maintain the general reporting spreadsheet. **Requirements and Qualifications** Completed high school education; Basic Microsoft Office proficiency; Basic English (translation tools may be used for interpretation).