Job Summary: The Customer Success Assistant will be responsible for ensuring excellence in the client journey at AG Consultoria through close, advisory relationships, retention, identification of new opportunities, and brand strengthening. Key Highlights: 1. Support advisory and instant client relationships 2. Contribute to customer retention, delight, and portfolio expansion 3. Strengthen AG's brand on social media **OPPORTUNITY IN CAMPINA GRANDE \- PB** **COMPANY: AG CONSULTORIA** **POSITION: CUSTOMER SUCCESS ASSISTANT (CS)** **SCHEDULE:** Monday to Friday: 8:00 AM to 5:48 PM (44 hours) **Salary:** R$ 1\.700,00 (commission opportunity available) **Benefits:** Meal/Voucher Allowance, AG GYM (R$80 incentive for physical exercise), and Transportation Voucher. **Key Responsibilities:** * Conduct monthly outreach to AG Consultoria’s client portfolio. * Support clients post-delivery, post-service, and post-event. * Identify sales, upsell, and cross-sell opportunities within the active client base. * Identify improvement needs in processes, services, and deliverables. * Survey clients regarding their perception of the company’s activities and deliverables. * Administer satisfaction and NPS surveys; update and maintain CRM, Trello, and other tracking platforms. * Record interaction history, requests, perceptions, and identified opportunities. * Support client relationships in an advisory and instantaneous manner via WhatsApp. * Collaborate with internal teams by sharing insights, complaints, suggestions, and opportunities observed in the portfolio. * Support strengthening AG’s brand on social media. * Showcase behind-the-scenes content, daily routines, client follow-ups, and company operations on social media—maintaining a professional demeanor and strong communication skills. * Contribute to client portfolio retention, delight, and expansion. **Experience:** Light and professional media recordings; experience in sales and consultative customer support; generation and monitoring of reports for continuous improvement. **Behavioral Competencies:** Communicative and dynamic profile, with active listening to transform client pain points into solutions, and commercial vision to identify new business opportunities. Strong organizational skills, excellent writing ability, and confidence in representing the brand digitally are essential. **Technical Competencies:** Proficiency in Customer Success or post-sales, with emphasis on relationship management and retention in service-based companies. Expertise in CRM systems, management tools (e.g., Trello), report creation (follow-ups), and foundational knowledge of consultative selling for portfolio expansion. Technological agility and full focus on customer experience and loyalty are required. **Preferred Qualifications:** Experience with satisfaction metrics (e.g., NPS) and proficiency in creating social media content (e.g., behind-the-scenes). **Mission:** Ensure excellence in AG Consultoria’s client journey through close, advisory relationships. The challenge is to convert satisfaction into measurable outcomes—safeguarding portfolio retention, identifying new expansion opportunities, and reinforcing our brand authority through transparent, humanized, and agile communication. Join the **AG CONSULTORIA** team!
João Silva
Indeed · HR
João Silva
Indeed · HR
