TECHNICAL SUPPORT ASSISTANT / - OPEN POSITION

Description

Job Summary: Assist users with technical support, resolve inquiries, log support tickets, and contribute to documentation and materials for developers. Key Highlights: 1. User support via WhatsApp for technical assistance. 2. Creation and updating of system documentation. 3. Collaboration with developers in resolving support tickets. **TECHNICAL SUPPORT ASSISTANT /** **Job Description:** Provide user support via WhatsApp using Octadesk. Open and track support tickets. Guide users experiencing difficulties with system procedures via phone or video call. Contribute to the creation and updating of system documentation (system videos and manuals). Gather as much relevant information as possible from users to reproduce reported issues. Produce supporting materials—such as screenshots, videos, or detailed descriptions of system behavior—to enable developers to resolve tickets. Conduct periodic module reviews as directed by the immediate supervisor. **Requirements:** Currently pursuing or completed degree in Technology-related fields. Experience in technical support. Customer service experience is considered a plus. Helpdesk experience is desirable. Problem-solving ability. Intermediate-level technical computer knowledge (basic to intermediate Microsoft Office suite). **Minimum Education Level:** High School Diploma **Work Schedule:** Monday to Friday, 08:00–18:00; Saturday, 09:00–12:00\. After gaining experience, Saturday work is compensated on an alternating basis—working two Saturdays and skipping the next two. **Benefits:** Transportation allowance (VT) or fuel voucher \+ meal/food allowance (VA/VR) \+ R$100.00 additional benefit \+ SESC membership \+ Gazeta do Povo Club membership \+ Discounts with partner companies \+ Day-Off. *Apply through the Divulga Vagas portal!* Follow Divulga Vagas on Instagram: @divulgavagas.oficial