Collections Operator

Description

Job Summary: We are seeking a Collections Operator with strong communication skills and a negotiation-oriented profile to handle active/receptive customer service, negotiate with delinquent customers, and support departmental operational routines. Key Highlights: 1. Experience in the collections sector with a focus on customer service 2. Negotiations with delinquent customers via phone, WhatsApp, and email 3. Supporting departmental operational routines while maintaining a collaborative environment **Job Description:** ---------------------- We are looking for a Collections Operator to join our team! If you have strong communication skills, a negotiation-oriented profile, and enjoy interacting with customers, this opportunity may be right for you. The professional will work in the collections department, responsible for active and receptive customer service, negotiations with delinquent customers, and supporting departmental operational routines — always prioritizing courteous and efficient relationships. Responsibilities: Conduct daily collections from delinquent customers via phone, WhatsApp, and e\-mail, aiming to regularize outstanding debts; Perform active and receptive customer service, ensuring quality and agility in negotiations; Attend to customers, colleagues, and store owners via phone, e\-mail, and digital channels; Conduct negotiations via WhatsApp Cob and Blip platform; Monitor and respond to e\-mails, ensuring timely replies; Issue and send invoices, bank slips, and fiscal notes, including duplicate copies upon request; Open system requests to formalize agreements (debt acknowledgment and refinancing); Comply with departmental standard operating procedures (SOPs); Organize and archive departmental documents; Maintain an organized and collaborative workplace. **Mandatory Requirements:** ------------------------------ Completed or ongoing undergraduate degree; Experience in collections, telemarketing, or customer service; Basic computer skills; Strong verbal and written communication skills; Negotiation and customer relationship skills. **Desirable Requirements:** -------------------------- Experience with digital customer service and collections platforms; Experience working in goal- and metric-driven environments. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NO **Salary:** ------------ $2,043\.39 **Benefits:** --------------- Meal or Food Card: R$28.00 per working day; Health Insurance: 50% co-payment; Dental Insurance: 70% co-payment; Transportation Allowance; TotalPass: Benefit for access to partner gyms; Dedicated dining and relaxation area in an innovative and comfortable environment; Casual Friday; Special events and commemorative dates. **Work Location:** ---------------------- COOPER COB **Working Hours:** ------------------------ Monday to Friday, from 11:23 AM to 8:00 PM, with rotating shifts on Saturdays