Operations Center Internship

Description

Job Summary: Internship for customer service and technical/financial support, registering requests and resolving simple inquiries. Key Highlights: 1. Real opportunity for learning and professional growth 2. Access to the Corporate University 3. Opportunity for internal conversion **Behavioral Requirements:** * Strong oral and written communication skills * Logical reasoning * Organization * Proactivity **Technical Requirements:** * Currently enrolled in an undergraduate program in a technical field (Computer Networks, Information Systems, Computer Science, or related areas) **Preferred Qualifications:** * Knowledge of LAN, WAN, WLAN **What We Expect From You Daily:** * **Make phone calls**: Contact customers to address their needs and requests. * **Serve customers**: Receive incoming calls from customers contacting the operations center and provide necessary support. * **Record customer requests**: Document customer inquiries, including key details, and issue a tracking protocol number. * **Resolve simple technical and financial requests**: **Technical (N1)**: Resolve Level 1 technical issues—simple, easily solvable problems. **Financial**: Resolve simple financial matters, such as clarifying charges, billing inquiries, or adjustments. Schedule: 8 AM to 1 PM, 6x1 rotation **What We Offer** * Market-competitive internship stipend * Real opportunity for learning and professional growth * Access to our Corporate University * Opportunity for internal conversion * Life Insurance * Discounts on Tely Services * Maternity Kit for future mothers * GymPass for your health and well-being * Birthday Day Off **At Tely, we believe diversity is the engine of innovation and growth.** This opportunity is open to all persons with disabilities. If possible, please indicate the type of disability in your resume so we can provide optimal conditions during the selection process. We value a safe, welcoming, and respectful workplace, and **we do not discriminate based on race, ethnicity, religion, belief, disability, age, nationality, marital status, sexual orientation, gender identity, or any other characteristic protected by law.** Don’t meet all the listed requirements? **Research shows women, Black individuals, and people with disabilities often refrain from applying when they don’t meet 100% of the criteria.** At Tely, we aim to change this reality. Our commitment is to build an increasingly diverse and inclusive team. Therefore, if you identify with this role and believe in your potential—even without meeting every requirement—we **encourage you to apply.** We will evaluate your profile broadly and fairly. **We’re excited to meet you. Submit your resume!**