Executive Maître

Description

Job Summary: We are seeking an Executive Maître with practical leadership skills and a strong focus on excellence in customer service, service standardization, and operational results—leading teams and directly shaping the customer experience. Key Highlights: 1. Practical leadership and excellence in customer service 2. Operational and team management 3. Focus on standardization and results **Executive Maître – Juazeiro do Norte/CE** We are looking for an Executive Maître with a practical leadership profile—organized and focused on excellence in customer service, service standardization, and operational results. We seek a professional with strong presence on the floor, who leads by example and actively manages the customer experience, team performance, and overall operational effectiveness. **Key Responsibilities:** · Lead the dining room team, reception, restrooms, cashier, and support staff; · Ensure high service standards, professional conduct, and team appearance; · Serve as operational leader during peak hours; · Organize daily dining room routines (opening, briefing, rush hours, and closing); · Monitor wait times, table turnover, and operational flow; · Drive commercial execution: reservations, events, upselling, and sales suggestions; · Integrate dining room, bar, and kitchen to minimize operational errors; · Support delivery operations, ensuring order quality and accuracy; · Train and develop staff through continuous feedback; · Resolve conflicts with customers and team members. **What We Expect in Practice:** · Standardized customer service and experience; · Smooth operations with reduced errors and rework; · Increased average ticket value and additional sales per table; · Efficient control of wait times and table turnover; · Effective integration among dining room, kitchen, bar, and delivery; · Consistent monitoring of performance indicators (KPIs). **Requirements:** · Completed high school education · Proven experience as a Maître, Dining Room Supervisor, or in a customer service leadership role; · Strong on-floor leadership and hands-on operational involvement; · Excellent communication skills and professional demeanor; · Commercial mindset with a focus on hospitality; · Flexible availability; · Availability to work on weekends. **Work Schedule:** · Rotating 6x1 schedule (1 fixed weekly day off + 1 Sunday per month) · Morning shift: 11:00 AM–2:00 PM (unit opening) · Afternoon break · Night shift: 6:00 PM–11:00 PM (until closure) **Compensation and Benefits:** · Fixed salary: R$ 4.500,00; · Performance bonus; · On-site meals; · Health insurance via voluntary enrollment (optional); · Day off. **Additional Information:** · Travel assistance; · Housing assistance. If you possess leadership qualities, organizational skills, and a commitment to operational excellence, we want to meet you! Employment Type: CLT (permanent contract) Pay: R$4.500,00 per month Benefits: * Housing allowance Work Location: On-site