HELPDESK SUPPORT ANALYST I

Description

Job Summary: An IT professional responsible for assisting customers by resolving issues and failures, providing support to company employees. Key Highlights: 1. User support via ticketing system, phone, in-person, and remote assistance 2. Installation, maintenance, and configuration of hardware and software 3. Development and documentation of technical and IT support procedures #### **About the Position:** The IT Department of Grupo Muffato is fully responsible for assisting its customers by resolving problems, failures, or outages. It consists of a specialized team whose function is to ensure smooth workflow within the organization with minimal disruptions. The person in this role will provide support to company employees in response to their requests. If you meet the required profile and identify with this opportunity, join our team! #### **Main Responsibilities:** * Provide user support by addressing requests via ticketing system, phone, in-person, remote, and internal messaging platforms. * Monitor tickets to ensure efficient problem resolution. * Install, maintain, and configure hardware and software. * Re-execute tasks according to user requests. * Recover files, programs, and reports when necessary. * Validate and test software to ensure quality and functionality. * Configure printers and corporate email accounts. * Develop and document technical and IT support procedures. #### **Mandatory Requirements:** * Bachelor's degree in Information Systems or related fields. * Strong communication skills for clear and efficient user support. * Sense of urgency to prioritize and resolve critical issues. * Team-oriented mindset, collaborating effectively with other departments and professionals. * Empathy to understand user needs and deliver appropriate support. * Proactive approach to identifying and solving problems. #### **Desirable Requirements (Preferred Qualifications):** * Prior experience in helpdesk support roles. * Knowledge and experience working in Linux environments. #### **Benefits:** * Medical assistance * Telemedicine and telepsychology * Dental plan * Benefits club * Pharmacy discounts * Benefit card * Recognition and award programs * Life insurance * Funeral assistance * Pregnancy monitoring * Nursing room, changing room, and rest area * Meal allowance * Career development plan #### **Work Schedule and Hours:** Daily work schedule: 8 hours and 48 minutes Monday to Saturday