Job Summary: Professional responsible for patient service and prospecting, performing triage, lead qualification, and appointment scheduling for aesthetic procedures and skin care. Key Highlights: 1. Real-time digital customer service via WhatsApp and Instagram Direct 2. Focus on appointment scheduling and lead qualification 3. Appointment management and active follow-up with patients Aesthetic clinic seeking a Digital Attendant in João Pessoa (Manaira). Botoesthetic specializes in aesthetic procedures and skin care, offering a wide range of services focused on beauty and well\-being. **Responsibilities:** Real-Time Service: Respond to leads from advertisements and organic search via WhatsApp and Instagram Direct. Triage and Qualification: Understand patient concerns and desires (e.g., wrinkles, lips, facial contouring) to direct them to the most appropriate service. Appointment Focus: Convert inquiries into evaluation/triage consultations using objection-handling techniques. Appointment Management: Organize clinic schedules and confirm appointments to prevent no\-shows. Active Follow\-up: Re-engage leads who did not complete scheduling to keep the sales funnel warm. Data Entry: Record patient information and conversation status in our system/CRM. Position requires on-site work in João Pessoa / PB. Previous experience as Online Customer Service Agent, Digital Customer Service Consultant, Digital Customer Support Specialist, or Virtual Customer Service Analyst may indicate alignment with some responsibilities of this role. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: BRL 1,800.00 * Benefits disclosed during the interview stage. **Additional Information:** * Employment Type: Full-time, on-site. * Work Schedule: Full-time * Working Days: Monday to Saturday.
João Silva
Indeed · HR
João Silva
Indeed · HR
