Customer Service Assistant

Description

Job Summary: The Customer Service Assistant is responsible for attending to customers, clarifying inquiries, registering incidents, and forwarding issues, with the goal of ensuring customer satisfaction. Key Highlights: 1. Customer support via telephone, email, or chat 2. Clarification of inquiries and incident registration 3. Monitoring resolution progress to ensure customer satisfaction The Customer Service Assistant is responsible for attending to customers via telephone, email, or chat; clarifying inquiries; registering incidents; and forwarding issues to the respective internal departments, while monitoring resolution progress and striving for customer satisfaction. It is essential that the candidate possesses strong communication skills, proactivity, dynamism, and knowledge of Carajás products and services to efficiently and promptly address customer needs. **Minimum Education Level:** High School (Secondary Education)