Waiter/Waitress

Description

As a **Waiter** at **Grupo FIT**, you will be the **cornerstone of the customer experience**, combining impeccable service with a strategic sales approach. Your key responsibilities and duties include: **Experience and Sales** * Deliver **consultative service** with full mastery of the menu, ingredients, pairings, and house specialties. * Focus on **sales**: offer add-ons, implement strategic suggestions, and increase average ticket value. * **Accompany the customer’s entire journey** — from reception to checkout — with meticulous attention to detail. * **Resolve questions**, special requests, or adjustments empathetically, autonomously, and with a focus on satisfaction. **Dining Room Pace and Operations** * Keep the dining room consistently **organized, clean, well-stocked, and fully functional** throughout your shift. * **Supervise and organize** your workstation and dining room supplies (glasses, beverages, ice, cutlery, etc.). * **Support inventory control**, flagging purchasing needs and restocking requirements. * Collaborate **in sync with the kitchen** to ensure accurate orders and error-free deliveries. **Leadership and Protagonism** * Participate in **store opening and closing**, ensuring everything is ready for excellence in operations. * Be a **model of discipline, organization, and high-standard service**. * **Support Cumins and other Waitstaff**, guiding the team toward high-performance operations. * **Suggest improvements** and remain attentive to opportunities to elevate the customer experience. **Requirements and Qualifications** We seek a professional with the following profile and qualifications: * **Organizational Values:** **Discipline** that strengthens us, **Security** in every action, **Gratitude** that connects us, **Vibrancy** that inspires. * **Technical Skills:** Prior **dining room and sales experience**, with the ability to "read" customers and deliver consultative service. * **Behavioral Skills:** Be a **proactive leader**, demonstrating **initiative, agility, and results orientation**. Possess an **owner’s mindset**, treating the store as your own and solving problems autonomously. Understand that selling is caring, and that excellent service begins with attention and ends with a satisfied customer. * **Knowledge:** Experience in **sales and customer service**, **dining room expertise**, and **skills** to build genuine connections with customers, ensuring a memorable experience. * **Preferred Experience:** Proven experience as a **waiter**, preferably in medium- or large-scale restaurants. Additional Information **Work Location:** Grupo FIT locations at Confins Airport **Salary:** Market-competitive **Benefits:** Transportation allowance + on-site meal benefit. **Schedule:** 6 days on / 1 day off per week (1 weekly day off + 1 Sunday per month). **Available Shifts:** * **Afternoon:** 2:00 PM – 10:20 PM Compensation: R$1\.630,97 \- R$2\.100,00 per month Benefits: * Life insurance * Transportation allowance Work Location: On-site