Customer Advisor

Description

FEMALE POSITION. MAIN RESPONSIBILITIES: Schedule: 6 days on, 1 day off Customer Service: Deliver exceptional customer service, providing a positive and impactful experience. Sales Area Organization: Ensure the sales area is always clean and well-organized, following standard operating procedures (SOPs). This includes: Table displays (tables folded neatly by size). Rack displays (organized by size, using correct hangers according to product family and categories). Daily inspection at store opening and closing, maintaining a tidy and clutter-free area. Pricing Verification: Verify that prices displayed on racks and shelves are accurate and up-to-date per products, ensuring all items are properly priced. Fitting Room Returns: Return products left in fitting rooms by customers who decided not to purchase them after trying them on. Product Pinning and Hanger Placement: Organize and ensure correct placement of products, including pinning and hanger placement for apparel items. Merchandise Restocking: Restock merchandise daily according to sales volume and store needs, opening and unpacking boxes to ensure efficient replenishment in both stock and sales areas. Shoe Lacing: Lace shoes properly and organize them correctly to facilitate display and customer visibility. Fitting Room Schedule: Fulfill the fitting room schedule, inspecting and cleaning fitting cabins after customer use. Clothing Ironing: Iron wrinkled clothing to ensure items are presentable to customers. Merchandise Allocation: After merchandise receipt by the store auditor, allocate products either to the sales area or to stock, ensuring proper storage. Cashier Operations: Register customer purchases on PDVs (Point-of-Sale terminals). Sell additional items (suggest complementary products). Process installment sales with interest (PCJ). Sell financial services and insurance offered by the company. Process merchandise exchanges according to store policy. Store Card Customer Acquisition: Conduct internal customer acquisition for store card enrollment. Performance Monitoring: Monitor daily store results and targets, continuously striving to improve performance indicators. DESIRED QUALIFICATIONS (NOT MANDATORY): Prior experience in customer service and/or sales; Ability to organize and maintain sales environments; Commitment to store goals and excellence in customer service. ESSENTIAL QUALIFICATIONS: Completed or currently pursuing high school education. BENEFITS: Meal Voucher Transportation Voucher TotalPass Medical Assistance Product Discount - Monthly Bonus - Upon achievement of performance targets Corporate University Employment Type: Permanent CLT Salary: R$1.890,00 - R$2.100,00 per month Benefits: * Medical assistance * Dental assistance * Meal voucher * Transportation voucher Work Location: On-site