IT Support Technician Position is also open to People with Disabilities (PwD). Handle requests via ITSM software in alignment with management, view, analyze and execute necessary procedures for resolving incidents and service requests on-site. Responsibilities: Respond to user support tickets related to computer networks, including assembly, repairs, and configuration of equipment, as well as assistance with hardware, software, and network access points. Train users on available applications. Perform equipment maintenance and upkeep. Register user access and network usage through the IT user enrollment form. Install software upgrades based on the IT user enrollment form. Carry out adaptations and modifications to improve equipment performance. **Valid driver's license (Class B).** Technical education in the field is desirable. Vehicle required. Job type: Full-time, Intermittent (freelance) Pay: R$1.900,00 - R$2.200,00 per month Benefits: * Medical insurance * Dental insurance * Fuel allowance * Childcare assistance * Commercial partnerships and discounts * Life insurance * Food voucher * Meal voucher * Transportation voucher Screening question(s): * Do you have a valid driver's license (Class B)?